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Senior Full-Stack Engineer – Agentic AI Location: Bogotá, Colombia Department: Software Engineering Reports to: Technical Lead About the Role We are looking for a Senior Full-Stack Engineer with proven production Agentic AI experience to help build intelligent systems that automate real business operations. You will work across frontend, backend, AI orchestration, integrations, databases, cloud infrastructure, and production deployment. Required: Production Agentic AI Experience This is a non-negotiable requirement. You must have personally designed, built, deployed, and supported Agentic AI systems in production. Your experience should include agents that: Use LLMs for reasoning and decision-making. Call tools, APIs, databases, or enterprise systems. Execute multi-step workflows and real business actions. Maintain state, context, or memory. Handle failures, retries, and recovery. Verify actions and outcomes. Use guardrails, permissions, or human escalation. Include production logging, tracing, or observability. Experience limited to ChatGPT, Claude, Copilot, prompt engineering, basic chatbots, tutorials, RAG demos, personal projects, or POCs does not meet this requirement. Technical Requirements 5+ years of professional Software Engineering experience. Strong React, Next.js, and TypeScript . Backend with Node.js and/or Python . REST APIs, webhooks, integrations, and distributed systems. SQL and databases. Cloud, CI/CD, Git, testing, and production troubleshooting. Event-driven and asynchronous workflows. Strong understanding of scalability, reliability, architecture, and security. Strong professional English. AI Skills Experience with LangGraph, LangChain, CrewAI, AutoGen, MCP, RAG, vector search, tool/function calling, multi-agent systems, LLM evaluation, observability, guardrails, and human approval workflows is highly valued. Experience with OpenAI, Anthropic, Gemini, or equivalent APIs is a plus. Major Advantage: Voice AI & Contact Center Experience with Voice AI, telephony, real-time conversational systems, contact centers, STT/TTS, call routing, or customer-service/sales automation is highly desirable. Experience with Twilio, Genesys, NICE CXone, Five9, Amazon Connect, WebRTC, SIP, or similar technologies will stand out. Who Will Thrive Here? We are looking for a high-ownership engineer who thinks in systems, enjoys complex technical challenges, and can turn AI concepts into scalable, reliable production solutions. Recruitment Process Initial Recruitment Screening Technical Pre-Screen Technical Lead Review Technical Interview + Architecture Challenge CEO Final Interview If you have already built Agentic AI systems that interact with real business systems, execute actions, and operate in production, we want to hear from you.
5,084 call center jobs open right now — here's where they are
Most are in one country. Use that to narrow your search and stand out.
5.084Jobs
3.901CO
10%EN
WorkMundi has 5,084 open call center roles in our database today. Colombia alone accounts for 3,901 of them. If you speak Spanish and can work in a Colombian time zone, you have a huge advantage — start there. If you don't, India (223 jobs), the US (127), Brazil (126), Ecuador (91), and the Philippines (68) are your next best options.
About 530 of these job ads have their text written in English. That's 10 percent. The rest are posted in other languages, which may or may not match the language the job actually requires. Read the full ad carefully — do not assume the language of the posting tells you what you'll speak on calls.
The top hiring employer is COMPUTRABAJO, which posted 2,558 of these roles. If you apply there, you are competing with thousands of other candidates for the same handful of openings. Smaller employers like !Multinacional bancaria (152 jobs) and Importante multinacional (142 jobs) may move faster and give you a better chance to stand out.
When you interview, hiring managers for call center roles always ask about your conflict resolution skills. Have a specific story ready — a time you stayed calm with an angry customer, found a real solution, and made them feel heard. Practice it out loud before you apply. Use WorkMundi's free browser-based interview rehearsal to record yourself, or try the paid AI interview tool that listens live and transcribes your answer.