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Employee Customer Service (f/m/d)

NovaTaste · Salzburg, Salzburg, Austria

🌐 Remote📅 20/08/2026
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NovaTaste is a global leader in taste innovation, delivering tailored culinary solutions and memorable taste experiences. A broad portfolio of renowned brands across Europe and internationally brings together extensive expertise in spices, seasoning blends, marinades, functional ingredients and food cultures. Close to its customers and anchored in global expertise, NovaTaste develops tailored solutions for food manufacturers, wholesalers, butchers, gastronomy and food service operators. These solutions enhance taste, texture and shelf life while consistently addressing sustainability and functional requirements. The company operates 21 locations in Europe, North America and Asia and employs more than 2,400 people who serve over 12,000 customers worldwide. Tasks Managing a designated customer portfolio via phone (Microsoft Teams) and email Handling customer inquiries through a system-supported ticketing platform with AI assistance Managing the complete order process, from order entry to on-time delivery Preparing quotations and price calculations using digital tools Recording and maintaining customer projects, for example during new product introductions Creating and maintaining master data (customer and product data) Preparing, implementing, and following up on customer agreements, as well as processing complaints Organizing and coordinating sales support activities Acting as the internal point of contact for the field sales team and serving as a key interface between internal departments Supporting cross-functional projects Skills Completed commercial/business education and initial professional experience Excellent German language skills and good English communication skills, both written and spoke Strong customer focus with an independent and proactive way of working Good knowledge of Microsoft Office; experience with SAP is an advantage Confident and professional demeanor, with strong teamwork skills and a friendly approach to communication and collaboration Benefits Excellent lunch options at gourmet level in our company restaurant Attractive discounts on our products Professional, free support for mental health through our partner nilo.health Physiotherapy with a low co-payment, company doctor, and occupational pension scheme ClimateTicket Salzburg and company bike leasing Flexible working hours through an attractive flexitime model and home office options Flat organizational structure with a first-name culture and short decision-making paths A constructive and innovative working environment in a successful, internationally active company The minimum gross salary for this position is € 2.699,98 per month on a full-time basis. We offer a compensation package that significantly reflects your skills and experience.
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For people searching Customer Service

14,070 customer service jobs are open right now

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The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.

FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.

Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.

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