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As a Receptionist at Soho House, your role is to deliver excellent service to create memorable experiences for our members and guests. Your main focus is to deliver a magical first impression, welcoming members and guests with warmth to deliver that ‘home away from home’ feeling. As a team we work to go the extra mile, keeping things simple and showing collaboration, kindness and passion in everything we do. Your main duties Ensuring every member is welcomed by their name and every guest is welcomed with open arms and in a hospitable manner; the Soho House way is warm and friendly. Answering high volume of calls for hotel, restaurant, general enquiries, messages for members, reservations. Building and maintaining positive relationships with members and guests. Supporting, directing and problem solving in real time to ensure any member or guest related concerns or complaints are resolved straight away. Supporting the team as needed on an ad-hoc basis.