Onsite IT Support Specialist

Job Description About the position We are seeking an Onsite Support Specialist on permanent basis to play a pivotal role in elevating our business and production support through cross-functional collaboration. Reporting to the Onsite Manager, this role encompasses enhancing our ServiceDesk onsite support and actively supporting our business operations. It offers the chance to tackle diverse challenges, facilitating broad experience across various IT areas, with some domestic travel involved. Your core mission involves delivering superior onsite IT support, contributing to our ongoing efforts to improve business processes. This position is an opportunity to showcase your skills, gain invaluable experience, and make a significant impact within a supportive and dynamic environment. This position will be based at our mill in Oxelösund Sweden, and providing a unique vantage point to contribute to our operations. Main Responsibilities Provide onsite IT support for hardware and software issues. Manage and troubleshoot operating systems like Windows and Linux. Engage with end-users to understand and solve their IT-related problems. Address basic networking challenges, including setting up and maintaining LANs, WLANs, and understanding of IP protocols. Oversee server management, including configuring, maintaining, and troubleshooting both physical and virtual servers. About You Demonstrable experience in a ServiceDesk role, with a strong track record of problem-solving and providing high-quality IT support. A high level of proficiency in Swedish is a key requirement, and fluency in English is essential. Experience with ITSM tools, such as ServiceNow, demonstrating the ability to manage tickets and workflows efficiently. Ability to work effectively in a fast-paced environment, adapting to various situations and managing multiple priorities with a proactive attitude. A Bachelor's degree in Information Technology, Computer Science, or a related field is preferred. Our offer At SSAB we strive for a diverse and inclusive environment. We use our values – driven, true and ahead – in making everyday decisions, keeping the customer at the heart of what we do. This makes us all team players, each with the drive to improve. When joining SSAB you will become part of an organization of passionate problem solvers working together on important challenges. We will support your growth by providing a safe and friendly workplace that contributes to work-life balance. If you set out to achieve it, at SSAB you will have the possibility of broadening your skills and grow within your field or beyond. We offer a wide range of appreciated benefits to our employees. Some examples of these are listed here: Profit sharing Life balance through reduction of working hours Wellness grants Recruitment process Apply Interview Come and meet us Health Examination Reference Check Sign Background check may be a part of the recruitment process. Please note that July is the traditional Swedish industrial vacation period. As a result, we will not be reviewing applications or conducting interviews during this time. However, we encourage you to submit your application as soon as possible – screening and interviews will be conducted on an ongoing basis once the recruitment process resumes in August. Got questions about this position? Contact Salar Khezri, Head of IT Service Desk Contact Salar via mail - salar.khezri@ssab.com Contact Nina Herke, Group HR Business Partner Contact Nina via mail - nina.herke@ssab.com We decline contacts from recruitment agencies and ad sellers regarding this advertisement. Trade union information is provided by Akademikerföreningen, Unionen and Ledarna, which can be reached via our switchboard on phone +46 920 920 00. Words from your future manager At SSAB, we're more than just a team; we're a family dedicated to innovation, excellence, and supporting each other's growth. We value collaboration, dedication, and the willingness to embrace new challenges. Here, you'll have the opportunity to work on diverse projects, gain invaluable experience across different IT areas, and make a real difference in our day-to-day operations at our mill in Oxelösund , you'll be an essential part of our team, supporting the future of our business. Gustaf Sundström, Manager Onsite Support Sweden About Us Becoming part of the SSAB family means joining a journey. A journey that we believe is essential for the sustainability of this planet. Steel has been one of the most important materials for developing our society and it will continue to be so. In the roofs over our heads, in the bridges connecting our cities and in the cars of tomorrow. At SSAB we are proud of our history and leadership in high-strength steel. But we are also aware that the production of steel is one of the largest emitters of greenhouse gases in the world. That has to change. That is why we have developed the world’s first fossil-free steel production and have committed to becoming largely fossil-free. As part of SSAB you will be instrumental in realizing this goal and pushing for the green transformation of the whole steel industry.