🎁 Zanim zaaplikujesz, przećwicz tę rozmowę. Załóż darmowe konto WorkMundi i odbierz Trening rozmowy kwalifikacyjnej w HelpsYouSpeak — bez opłat, bez karty. Chcę swój trening →
Job Description Are you passionate about Akamai Compute technologies and services? Does solving some of the Compute Support team's most difficult challenges interest you? Join our Compute Product Support Group! We address complex customer support challenges and transform them into insights that enhance the entire Compute Support organization. This role involves collaborating with Site Reliability Engineering and Product teams for in-depth platform investigations or solutions while offering guidance and feedback to the Core Support team to enhance their expertise and problem-solving abilities. Partner with the best Critical internal and customer workloads rely on resolving technical problems encountered on the Akamai Cloud Compute platform. The team serves as an escalation point for issues beyond Core Support's expertise. Beyond tickets and escalations, engineers actively engage in identifying and resolving incidents. Collaboration with the Incident Coordination team ensures timely reporting of impacts and effective mitigation. As a Senior Cloud Support Engineer, you will be responsible for: Acting as the technical escalation point for mission-critical production customers. Investigating complex issues escalated from Core Support through to resolution. Collaborating with Site Reliability Engineering and Product teams to determine the best course of action for specific customer issues. Working with our Incident team to address emerging issues with our platform and services. Developing training, documentation, and knowledge-sharing sessions based on patterns identified during escalated investigations. Facilitating mentorship sessions with the existing Customer Support team to help build their technical and troubleshooting skills. Do What You Love To be successful in this role you will: Have relevant experience in a similar Cloud Support role. Demonstrate experience assisting customers both in person and through written communication, showcasing collaboration abilities and prioritizing customer-focused issue resolution. Deliver feedback regularly to peers and cross-team members while identifying issues across multiple aspects of Cloud Computing products and infrastructure. Demonstrate advanced troubleshooting expertise in networking, DNS, firewalls, methodical Linux administration, Kubernetes, APIs, and object storage. Possess a baseline knowledge of managing AI infrastructures and working with AI operating systems and AI storage solutions like VAST. Use observability tools such as Prometheus, Grafana, and Loki to analyze and troubleshoot customer-impacting issues. Build your career at Akamai Our ability to shape digital life today relies on developing exceptional people like you. The kind that can turn impossible into possible. We’re doing everything we can to make Akamai a great place to work. A place where you can learn, grow and have a meaningful impact. With our company moving so fast, it’s important that you’re able to build new skills, explore new roles, and try out different opportunities. There are so many different ways to build your career at Akamai, and we want to support you as much as possible. We have all kinds of development opportunities available, from programs such as GROW and Mentoring, to internal events like the APEX Expo and tools such as Linkedin Learning, all to help you expand your knowledge and experience here. Learn more Not sure if this job is the right match for you or want to learn more about the job before you apply? Schedule a 15-minute exploratory call with the Recruiter and they would be happy to share more details.
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.