Head of Quality

Position: Head of Quality Work Location: Mysore Industry: Electronics Manufacturing Services (EMS) Job Summary: The Quality Head is responsible for defining, implementing, and sustaining quality standards across all manufacturing and operational processes to ensure consistent delivery of high-quality products to customers. This role provides strategic leadership for the Quality function, establishes quality objectives, and drives continuous improvement initiatives to support long-term business success and customer satisfaction. The position holder is accountable for ensuring compliance with internal quality systems, customer requirements, and applicable regulatory standards, while fostering a culture of quality across the organization. Key Responsibilities Quality Strategy & Governance Establish quality objectives, policies, and procedures aligned with business goals and customer requirements Review and continuously improve existing quality standards, systems, and policies Ensure compliance with all applicable legal, regulatory, and customer-specific quality standards Operational Quality Management Devise and implement procedures to inspect, monitor, and report quality issues Monitor all manufacturing and operational processes that impact product quality Ensure reliability and consistency of production through process audits and final product inspections Review quality reports, statistical data, and relevant documentation to identify trends and risks Leadership & Team Development Guide, mentor, and monitor managers and staff on quality standards and best practices Build a strong quality culture through leadership, training, and cross-functional collaboration Customer & Stakeholder Management Evaluate customer quality requirements and ensure they are fully met Establish quality standards in consultation with customers and internal management Address customer complaints and drive corrective and preventive actions Data Analysis & Continuous Improvement Collect, analyze, and interpret quality data to facilitate proactive problem-solving Implement quality control and improvement initiatives to reduce defects, rework, and costs Design and maintain control systems that support production planning and quality assurance Cross-functional & External Interface Report quality issues and malfunctions to the Production team for immediate corrective action Coordinate with external quality assurance bodies and auditors during on-site inspections Act as the primary interface for quality-related discussions with customers and external agencies Orientation / Competencies Strong leadership and team-building capabilities Deep understanding of quality systems and methodologies Excellent problem-solving and analytical skills Strong numerical ability with knowledge of statistical and data analysis tools Results-driven with a continuous improvement mindset Qualification & Experience Engineering Degree (Electronics / Electrical / Mechanical or related discipline) 20–25 years of experience in the Electronics Manufacturing Industry (EMS preferred) Extensive experience in Quality Management Systems, audits, and customer quality management