Desktop Systems Specialist Apprentice

About InterDigital InterDigital is a global research and development company focused primarily on wireless, video, artificial intelligence (“AI”), and related technologies. We design and develop foundational technologies that enable connected, immersive experiences in a broad range of communications and entertainment products and services. We license our innovations worldwide to companies providing such products and services, including makers of wireless communications devices, consumer electronics, IoT devices, cars and other motor vehicles, and providers of cloud-based services such as video streaming. As a leader in wireless technology, our engineers have designed and developed a wide range of innovations that are used in wireless products and networks, from the earliest digital cellular systems to 5G and today’s most advanced Wi-Fi technologies. We are also a leader in video processing and video encoding/decoding technology, with a significant AI research effort that intersects with both wireless and video technologies. Founded in 1972, InterDigital is listed on Nasdaq. InterDigital is a registered trademark of InterDigital, Inc. For more information, please visit www.interdigital.com Summary We are looking for an apprentice to join the IS team of InterDigital located in France. This position will put you in contact with all of the Group's employees in Europe and with the Global IT team. Your responsibilities will progressively be: To provide end-to-end technical support and service to end users related to network infrastructure, internal desktop, productivity and collaboration tools, and business applications. To install, configure, repair and/or troubleshoot desktop systems and network issues in a heterogeneous environment. To participate in the development of Information Services and infrastructure projects, assist with the conduct of training programs to end users on basic or specialized applications or systems. Ces missions sont détaillées ci-dessous. Job Responsibilities Act as a first level problem identification and resolution resource, including answering questions, providing advice, investigating, troubleshooting, and following-up to assist users in solving data processing problems. Responds to Help Desk issues and documents resolution and any pertinent information. Identify and escalate situations requiring urgent attention with IS staff to take appropriate action either by phone, remote, or on-site as necessary to address day-to-day problems for resolution. Provides desktop hardware, software, phone system and conferencing support to all corporate users. Install, configure, and troubleshoot problems associated with systems including PC’s, laptops, printers, mobile devices, network interfaces, cabling, docking stations and peripheral components such as displays, keyboards, printers, USB and disk drives. Install, configure, and troubleshoot standard software applications in support of corporate users including but not limited to Microsoft Office suites, browsers, remote access, readers, VPN clients, and viewers. Maintains video conferencing equipment or phone systems and supported cabling. Assists in the implementation of preventive maintenance plans for all equipment. Maintains user accounts. Maintains computer supplies for desktop support and updates inventory in coordination with IS Administrator or Coordinator. Assists with daily support and maintenance of backup operations as needed. Collaborates with other members and projects in different IS teams. Assists in the on-going development of customer service standards. Supports and responds to meet established service standards. Create and maintain knowledge base documentation for IS department. Qualifications: You are customer satisfaction oriented. You have good verbal and written communication skills and the ability to communicate technical information to different types of individuals. You are autonomous and able to multi-task. Progressively, you will be able to prioritize, resolve customer issues and meet individual deadlines while achieving team goals in a timely manner. Progressively, you will develop the ability to solve difficult and complex problems independently and as part of a team, as well as the ability to document and follow IS standard procedures. You are comfortable speaking and writing in English on a daily basis These are "pluses": You have initial experience with O365 applications, Active Directory and ticketing systems. Your ability to automate recurring tasks with scripts. Your knowledge on Linux. Working conditions: Travel: exceptional (0-10%) Lifting: 0-23 kg (50lbs) Other: Computer work for long periods of time Location: Cesson Sévigné – Ille et Vilaine - France InterDigital is an equal employment opportunity employer. InterDigital will not engage in or tolerate unlawful discrimination with regard to any employment decision, policy or practice based on a person’s sex, gender, pregnancy (including childbirth, breastfeeding and related medical conditions), age, race, color, religion, creed, national origin, ancestry, citizenship, military status, veteran status, mental or physical disability, medical condition, genetic information, sexual orientation, gender identity or expression, or any other factor protected by applicable federal, state or local law. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, compensation, benefits, training, assignments, evaluations, coaching, promotion, discipline, discharge and layoff. À propos d'InterDigital InterDigital est une entreprise mondiale de recherche et de développement qui se concentre principalement sur les technologies sans fil, vidéo, d'intelligence artificielle ("AI") et les autres technologies connexes. Nous concevons et développons des technologies fondamentales qui permettent des expériences connectées et immersives dans une large gamme de produits et de services de communication et de divertissement. Nous concédons des licences sur nos innovations dans le monde entier à des entreprises qui fournissent de tels produits et services, notamment des fabricants d'appareils de communication sans fil, d'appareils électroniques grand public, d'appareils IoT, de voitures et d'autres véhicules à moteur, ainsi que des fournisseurs de services basés sur le cloud, tels que la diffusion vidéo. En tant que leader de la technologie sans fil, nos ingénieurs ont conçu et développé un large éventail d'innovations utilisées dans les produits et les réseaux sans fil, depuis les premiers systèmes cellulaires numériques jusqu'à la technologie 5G et les technologies Wi-Fi les plus avancées d'aujourd'hui. Nous sommes également un leader dans le domaine du traitement vidéo et de la technologie de codage/décodage vidéo, avec un important effort de recherche en matière d'IA qui recoupe à la fois les technologies sans fil et les technologies vidéo. Fondée en 1972, InterDigital est une société cotée au NASDAQ. InterDigital est une marque déposée d'InterDigital, Inc. Pour plus d'informations, merci de consulter le site www.interdigital.com Résumé Nous recherchons un(e) apprenti(e) pour rejoindre l'équipe IS d'InterDigital située en France. Ce poste vous mettra en contact avec tous les collaborateurs du groupe en Europe et avec l'équipe IT mondiale. Vos responsabilités seront progressivement les suivantes : Fournir un soutien technique et des services aux utilisateurs finaux, de manière intégrale, en ce qui a trait à l'infrastructure réseau, au bureau interne, aux outils de productivité et de collaboration et aux applications business. Installer, configurer, réparer et/ou dépanner les systèmes de bureau et les problèmes de réseau dans un environnement hétérogène. Participer au développement des services d'information et des projets d'infrastructure, contribuer à l'organisation de programmes de formation pour