This position is responsible for managing incoming calls, supporting customers by providing professional and helpful information, answering questions, responding to complaints, and processing customer orders accurately and efficiently. The following is a detailed, but not exhaustive, listing of the hands-on tasks you will undertake in the role: Customer Service Manage incoming phone calls, identify, and assess customer needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Resolve customer product or service issues by identifying concerns, determining root causes, providing effective solutions, and ensuring timely follow-up for complete resolution. Escalate customer problems and feedback to supervisor or the appropriate support teams to help improve service levels. Back-end Processing Receive and process incoming orders via phone, email, fax, and online ordering systems, ensuring orders are handled accurately and efficiently. Ensure proper tracking on orders, liaise with the factory, and update customer on estimated delivery timelines. Coordinate & liaise closely with internal departments & external parties to ensure timely delivery and smooth operations. Provide cross-functional support by assisting with basic warehouse tasks, including lens picking and invoicing, to support overall operational efficiency. Others Go the extra mile to engage and delight customers. Perform other duties as assigned to support business needs. The Stakeholders The Following Are The Key Stakeholders For This Position Edging Department Warehouse Department Delivery Department Qualifications Education: GCE ‘O’ level Experience 1-year proven experience in customer service Optical experience is an advantage Behavioral Attributes Ability to work in fast-paced environment. Ability to multi-task, prioritize, and manage time effectively. Strong phone contact handling skills and active listening. Customer Orientation Ability to adapt and respond to different types of customers. A team player with great interpersonal skills. Positive attitude. Others Basic Microsoft Office skills Able to work overtime 5.5 days’ work week in alternate: Mon, 9.00am – 7.00pm Tues – Fri, 9.00am – 6.00pm Sat, 9.00am – 2.00pm (Alternate) Sun, 9.00am – 6.00pm (rotating every 5 weeks)
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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