Ordertaker

We are looking for a passionate Ordertaker to join our team at Rosewood Schloss Fuschl. You will be providing exceptional, personalized service by accurately taking and processing guest orders for in-room dining. This role ensures that all requests are handled promptly and professionally. Key expectations: Answer all incoming calls promptly and courteously, maintaining a calm and clear tone Demonstrate anticipatory service by suggesting menu items and accommodating special requests Personalize interactions by addressing guests by name and confirming preference Accurately record and process food and beverage orders in the POS system Communicate special dietary requirements and preferences to the kitchen team Maintain knowledge of the full menu, wine list, and hotel offerings to assist guests effectively Profile: Previous experience in a comparable role within a luxury hotel or restaurant environment Passion for delivering exceptional guest experiences Ability to work under pressure in a fast-paced environment Strong team spirit and positive, professional attitude Benefits: 25 days of paid annual leave, plus paid public holidays An extra day off to celebrate your birthday Comfortable Associate Accommodation Complimentary meals in our associate dining restaurant Public transportation ticket provided Exciting career development and growth opportunities Special Friends & Family rates at Rosewood Hotels & Resorts globally