Software Support Intern

Description - To provide support to the customer/field engineer/distributors, to fulfill the offered SLA, reliability of the information and to assure the customer's satisfaction; to assure the fulfillment of the Elekta procedures and requirements by the customer, according to the technical guidelines of the headquarters; support to management software (OIS) and planning systems; perform upgrades and updates of Elekta systems. Responsibilities - Complete training applicable and keep himself updated with the new versions of the Elekta products To provide support to the customers, giving solutions with remote service, service by telephone, e-mail, WebEx or IntelliMax To follow the Elekta work policies To use the PPEs provided by the company, whenever necessary To keep 100% of the calls duly updated in CLM and not later than 2 business days after the performance of the activity To assure the reliability of the information provided to the customers Be focused and demonstrate the technical knowledge to support the customers/field engineers/distributors in the problem solution To be able to attend calls with low complexity without support Basic knowledge about the software for patient management (OIS), planning (TPS), according to the standards established by Elekta Support the customers to upgrades and update TPS To plan and execute the software FCOs, in order to be applied to the customers, whenever available. To achieve minimum overdue level AUTHORITIES - To make contact with the factory support, whenever there is a need of international support Make contact with customers and distributors Relevant Knowledge, Skills And Competencies - Studying in Information Technology or related areas; flexibility and assertive communication; good interpersonal relationship; discipline with deadline, schedules and documentation; teamwork, advanced level in English and desirable Spanish. Desired skill in Microsoft Windows Server / Domain.