Implementation Manager

Company: Confidential Why candidates should join This is a chance to help stand up and run a new workstream across Google data centre sites in LATAM. You’ll have ownership of on-site delivery, team coordination, and performance management in a highly visible environment. The work is operationally important, fast-moving, and hands-on, with the opportunity to shape how the team runs from the ground up and directly influence delivery outcomes. Role Requirements experienced implementation manager (Must-have) large-scale data centre implementation or migration experience (Must-have) data centre infrastructure knowledge (Must-have) project management expertise (Must-have) stakeholder management (Must-have) resource and vendor management (Must-have) risk and issue management (Must-have) change management (Must-have) ticketing systems (Must-have) monitoring KPIs and SLAs (Must-have) strong communication skills (Must-have) ability to work independently (Must-have) trusted team leader (Must-have) Prince2 or PMP certification (Nice-to-have) ITIL Foundation (Nice-to-have) About The Role About the role We're hiring an Implementation Manager to lead a small on-site technical team supporting a hyperscale data centre operator in Santiago. You'll be the on-the-ground lead for a team of field technicians, owning delivery, performance, and client relationship management for the site, while reporting into a remote leadership team. What you'll do Lead and schedule a team of data centre field technicians across multiple sites in Santiago. Own delivery against agreed KPIs and SLAs, and drive root-cause fixes when targets are missed. Run weekly performance reviews with the client and contribute to monthly business reviews with leadership. Be the trusted on-site point of contact, managing day-to-day operations with a high degree of autonomy. Coordinate resourcing, escalate blockers, and ensure full compliance with client operating procedures and safety standards. What we're looking for Proven experience managing technical teams within a data centre or comparable critical-infrastructure environment — this is essential, not preferred. Strong project management expertise, with a track record of managing KPIs/SLAs in an operational setting. Fluent English, spoken and written (hard requirement). A confident, trustworthy communicator, comfortable being client-facing and managing a team with light-touch remote oversight. Able to hit the ground running — this is not a training-up role. What's on offer Competitive salary, benchmarked to the Santiago market for this role. A high-autonomy leadership role with direct client visibility. The chance to build and run a team inside a world-class, mission-critical technical environment. This role is being hired through Workfully on behalf of our client, a global technology infrastructure services provider. Client identity will be shared later in the process. Equity: NO Visa sponsorship: NO Interview process Shortlisted 1st stage: TBC 2nd Stage: TBC 3rd Stage: TBC Offer sent Offer accepted