People Service Advisor - Benefits

Salary The annual salary for this position ranges from $52,200 to $60,000. The final offer will be commensurate with the candidate’s relevant experience and qualifications. Documents Needed to Apply Required Resume Cover letter References (minimum of three) Purpose of Position The Talent, Culture and Engagement Service Partner supports the day-to-day execution of Talent, Culture and Engagement (TCE) services across core human resources functions. Reporting to the TCE Client Services Director, this role serves as a key point of contact for employees and managers by providing frontline support, guidance, and services related to benefits, onboarding, records management, and general HR operations. The HR Service Partner ensures HR practices are delivered with consistency, accuracy, and in alignment with UTA’s values and policies. Essential Functions Benefits Administration & Retirement Services: Timely and accurately maintain, process and/or administer benefits enrollments, eligibility, changes, BAS activity, tasks, premium reconciliation, deductions, reports, filings, data, records, activities, and testing in Benefitfocus, PeopleSoft, ACA system, & SGELIG. Assist employees with benefit-related inquiries and escalate complex issues as needed. Schedule and support retirement counseling sessions and help manage the retirement application process Maintain accurate documentation and assist in ensuring compliance with university and UT System policies. Provide customer service to and collaborate with Leaders, employees, HR, Payroll, Leave Management, Records, HRIS, and external vendors. Onboarding and Employment Eligibility: Conduct pre-employment screenings, including I-9 verifications and background checks. Coordinate and facilitate onboarding sessions and ensure timely communication with new hires. Ensure compliance with all state, federal, and institutional onboarding documentation requirements. Collaborate with campus partners to support a smooth onboarding experience for new employees. Records Management: Process and respond to employment verification requests in accordance with university policies and confidentiality guidelines. Verify prior state service for eligible employees and update service records to reflect accurate tenure for benefits and accrual purposes. Collaborate with HRIS and other TCE teams to ensure data accuracy and consistency across employment records. Maintain organized and auditable personnel records in compliance with federal, state, and institutional retention requirements. General HR Support Services: Respond to general HR inquiries from employees and supervisors, providing accurate and timely information. Maintain employee records and support data integrity across HR systems. Support data entry and reporting needs, including HR metrics and trend tracking. Partner with HRIS, Payroll, and Records teams to ensure end-to-end accuracy of transactions. Assist with exit interviews, unemployment claims, and documentation processes. Support HR-related training initiatives through logistics coordination and facilitation. Contribute to special projects and initiatives as assigned by the TCE Client Services Director. Uphold confidentiality and maintain compliance with relevant laws, policies, and regulations. Performs other duties as needed. Required Qualifications Bachelor’s degree in human resources, Business Administration, or a related field and three (3) years of experience in one or more HR functional areas (e.g., benefits, onboarding records management and general HR operations), or seven (7) years of an equivalent combination of education and experience. Preferred Qualifications PHR, SHRM-CP, or related HR certification. Experience working in a higher education or large public-sector organization. Knowledge, Skills & Abilities Strong interpersonal and communication skills; ability to handle sensitive matters with professionalism. Working knowledge of employment laws, benefits regulations, and HR best practices. Proficiency in Microsoft Office and HR systems such as PeopleSoft, Benefitfocus, and onboarding platforms. Detail-oriented with excellent time management and organizational skills. Ability to work independently while collaborating with multiple stakeholders. Work Schedule Monday through Friday; 8:00am through 5:00pm Working Conditions May work around standard office conditions. Lifting and moving objects. Benefits Information Position is benefit eligible: Yes We are proud to offer a comprehensive benefits package to our employees at the University. https://www.uta.edu/hr/employee-benefits PreEmployment Background Check It is the policy of The University of Texas at Arlington to conduct a pre employment background check on any applicant who is under final consideration for employment with the University. This position may have access to critical infrastructure as defined by Section 113.001(2) of the Texas Business and Commerce Code. If so, to be hired for and continue to be employed in this position you must maintain the security or integrity of the infrastructure as set forth in Texas Executive Order GA 48. By assuming this position, and if you have access to critical infrastructure, you authorize the University to conduct routine background checks. University Information The University of Texas at Arlington (UTA) is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. As a comprehensive teaching, research, and public service institution, UTA is dedicated to the advancement of knowledge through scholarship and creative work. With an enrollment of more than 42,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R-1 “Very High Research Activity” institution and nationally recognized for its commitment to student success and service. It ranks No. 5 in Military Times’ “Best for Vets: Colleges” and is the top university in North Texas for its graduates’ salaries (The Wall Street Journal). UTA is designated as both a Hispanic-Serving Institution and an Asian American and Native American Pacific Islander-Serving Institution and is No. 6 for undergraduate ethnic diversity in the United States (U.S. News & World Report, 2023). With a global alumni network of approximately 280,000 – including leaders at many of the 24 Fortune 500 companies headquartered in North Texas – UTA contributes an estimated $29 billion annually to the Texas economy. UTA is expanding its regional footprint by building a regional campus, called UTA West, in Parker County on the far west side of Fort Worth. It is scheduled to open in fall 2028. This initiative aligns with the university’s strategic growth and commitment to serving the broader community. This is an exciting time to join UTA and contribute to its bold vision for the future. EEO Statement It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discriminatio