Client Success Director, Paid Media

Company The Agency is a leading growth partner for VC-backed and high-growth brands. Led by a seasoned founding team, including a Google alum. Backed by Cardiff Ventures, the company has a proven track record of scaling 400+ startups from early traction to $1B+ growth. About the Role We are looking for a Client Success Director, Paid Media to join our team. This is an exciting client-facing role, working directly with clients to develop and execute digital marketing strategies that drive growth. The ideal candidate has strong execution, analytical, and client management skills, with a passion for performance marketing, and a desire to grow into a leadership role, taking ownership of client relationships and outcomes. Responsibilities Client Strategy & Growth ● Manage client relationships, acting as the main point of contact for strategy/performance updates. ● Develop and execute strategies (ex, Search, PMax, YouTube, Meta, Local Service Ads) ● Partner with platform teams to align best practices and industry trends. ● Identify opportunities for client growth and expand relevant services. Campaign Execution & Performance Management ● Build and manage campaigns, including ad copy, keyword forecasts, and daily optimizations. ● Monitor/analyze performance metrics to optimize for maximum efficiency and ROI. ● Develop budget scaling plans, keyword/competitor analysis, and audience strategies. ● Deliver campaign performance insights and recommendations to clients. Account Management ● Manage and prioritize client deliverables, performance reviews, optimizations across key accounts. ● Work cross-functionally with internal teams and partners to ensure seamless execution. ● Support new client onboarding, strategy planning, and tracking implementation. Preferred Experience: ● Mid-senior level experience managing client relationships & campaign performance ● Experience managing Google Ads, Meta, and other digital marketing platforms ● Ability to analyze data, build reports, and track performance KPIs ● Strong presentation, negotiation, and storytelling skills for client engagement ● Familiarity with CRM tools and project management software Qualifications: ● 2+ years of experience in advertising, sales, marketing, consulting, or media ● Meta & Google Ads Certified (or willing to obtain certification) ● Ability to travel up to 20% of the time as required