Digital Transformation Lead

As part of a multi-year Digital Transformation programme, we are strengthening our technology capability, modernising infrastructure and systems, and building a more structured and scalable IT operating model. The IT Programme Management Office (PMO) plays a central role in enabling this change. The Role We are hiring a Digital Transformation Lead to join the IT PMO. This role will design and deliver the change management and training strategies that support successful delivery of the Digital Transformation Strategy. Reporting to the Director of IT, the successful candidate will plan, manage, and execute change and training activities across the programme portfolio. Key Responsibilities Change Management & Adoption Apply structured change management methodologies to support the effective delivery of change initiatives across multiple projects Promote adherence to change management processes and champion the value of effective change delivery across the organisation Monitor and measure change adoption, providing insights, feedback, and support to ensure sustained business benefits Use data, insights, and emerging tools to identify opportunities to improve change outcomes Stakeholder Engagement & Communication Develop and implement communication strategies and materials tailored to different stakeholder groups Work closely with technical and non-technical stakeholders to support person-centred transformation initiatives Facilitate workshops to capture current-state processes and define future ways of working with stakeholders Collaborate closely with IT, HR, and departmental leads to ensure training aligns with wider organisational change management objectives Training Delivery Lead training activities, including needs analysis, scheduling, coordination, and adoption planning for IT digital initiatives Assess staff capability gaps and design targeted training strategies for system rollouts, infrastructure upgrades, and compliance requirements Design engaging learning materials, including e-learning modules, SOPs, job aids, and instructor-led training sessions The above Job Specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder will be required to perform other duties as appropriate to the post. Skills Required Qualifications: Minimum of 5 years' combined experience in IT, Learning & Development (L&D), change management, or business transformation Proven experience delivering professional training programmes, preferably within healthcare or a related sector. Experience & Skills Proven ability to build strong relationships with stakeholders at all levels Excellent verbal and written communication skills Strong organisational, planning, and time management skills with excellent attention to detail Ability to work independently and manage training schedules Ability to work under pressure and manage ambiguity in a fast-paced environment Positive, proactive approach with strong interpersonal skills Demonstrated emotional intelligence and ability to respond effectively to group dynamics Strong business writing and documentation skills Ability to adapt quickly to changing priorities and meet tight deadlines Desirable: Experience working within the health sector Recognised change management qualification Interest in emerging technologies and innovative approaches to change delivery Understanding of data quality, clinical safety, information governance, and information security Comfortable operating in a fast-paced, changing environment while managing multiple concurrent projects Strong proficiency with Microsoft Office tools (Word, Excel, PowerPoint, Visio, SharePoint) Strategic mindset — able to align Microsoft 365 features and capabilities with organisational goals Customer-oriented approach — committed to delivering excellent end-user support and improving user experience Adaptability — comfortable working in a dynamic environment with frequent changes in technology and business needs Innovative thinking — willing to suggest new tools and approaches to improve productivity and security