Accounts Receivable Specialist – Full English Required

We’re looking for an Accounts Receivable Specialist who thrives in a fast-paced environment and takes full ownership of their work. This role is key to our cash flow, aging performance, and month-end close, so accuracy, accountability, and strong analytical thinking are essential. You’re proactive, comfortable digging into discrepancies, and able to partner cross-functionally to keep cash moving and processes running smoothly. KEY DUTIES ● Cash Application & Deductions (15hr per week) ○ Perform cash application and reconciliation activities in accordance with established accounting procedures, ensuring accurate and timely posting of customer payments in NetSuite ○ Analyze and reconcile payment discrepancies and deductions using customer portals and direct communication for administrative, documentation, and reconciliation purposes only. ○ Evaluate chargebacks for proper coding, recoverability, and accurate financial impact and escalate matters requiring commercial judgement or customer concessions to authorized U.S. based personnel ○ Maintain and improve the daily cash forecasting model to support leadership visibility into cash inflows ○ Maintain deduction support documentation within Airtable ● Collections & Disputes (10hr per week) ○ Ensure customer invoices are delivered successfully via EDI or manual billing, and follow up on past-due balances using approved collection procedures and communications ○ Actively manage and analyze AR aging to identify past-due trends, at-risk balances, and collection priorities ○ Coordinate the investigation of chargebacks and unpaid invoices through customer portals, SupplyPike, and Airtable; gather supporting documentation; prepare recommendations; and communicate resolutions approved by authorized U.S. based Finance or Commercial personnel ○ Analyze recurring deduction patterns and partner cross-functionally to implement corrective actions ○ Escalate requests involving payment plans, settlements, credits, write-offs, pricing changes, contract amendments, or other commercial concessions to authorized U.S. based Finance or Commercial personnel ● Monitor AR email account (5hr per week) ○ Monitor and respond to the AR email inbox using approved templates, policies, and escalation procedures ○ Route inquiries appropriately and ensure timely follow-up ● Ad-hoc & Month-End Support (10hr per week) ○ Support month-end AR close by performing account reconciliations and validating revenue-related activity ○ Prepare AR-related reporting and variance analysis for Accounting leadership ○ Create manual invoices (hotels, partnerships, subtenants, etc.) based on approved customer agreements and established billing procedures ○ Review executed customer contracts and lease agreements solely to confirm billing accuracy and proper claim submission ○ Collaborate with Accounting, AP, Operations, Sales, and other cross-functional teams on billing, collections, reconciliation, and documentation matters ○ Support audit, SOX, or leadership requests related to AR activity ○ Manage chargeback reporting and analysis, tracking trends, financial impact, and recovery status to improve collections performance and visibility ○ Prepare analyses and recommendations concerning deductions, disputes, credits, and collection matters for final review and approval by authorized U.S. based personnel SCOPE OF RESPONSIBILITIES This position provides internal accounts receivable and accounting support services. The role does not include authority to negotiate or execute customer contracts, modify pricing or payment terms, approve credits, settlements, write-offs, or other commercial concessions, or otherwise bind the Company in any commercial or legal matter. Matters requiring commercial judgment, contract interpretation, or customer negotiations shall be escalated to authorized Company U.S. based personnel. EXPERIENCE ● Bachelor’s degree in accounting or finance is a plus ● 3+ years of related experience preferred ● Demonstrated experience managing AR aging, chargebacks, and dispute resolution ● Knowledge of general accounting concepts ● Experience working with ERP systems (e.g., NetSuite) and customer portals preferred SKILLS & QUALIFICATIONS ● Strong communication, organization, and analytical skills ● Excellent written and verbal communication ● Proficiency in Excel and Google Workspace ● Ability to multitask, prioritize, and meet deadlines ● High attention to detail with accountability for data integrity and accuracy