System Support Analyst-Entry Level

Hiring Department Information Technology Services Job Description Answer telephone inquiries concerning technology including questions regarding SSO ids, passwords, MFA, Secure Auth, networking, Canvas, email, general purpose software and hardware. Install and configure desktop computer systems running Windows, Macintosh OS and peripherals Help faculty, staff, and students get connected to the campus network via VPN (virtual private network), wireless devices and wired devices Relocate desktop computers, projectors and peripherals in labs, classrooms, and faculty/staff offices as required Provide computing and A/V hardware support, including preventative maintenance for the academic classrooms across campus and student computer labs Interact with coworkers and supervisor to determine customer support procedures that benefit the campus community Provide installation of faculty and staff computers Provide virus remediation Provide and maintain laptops for checkout Provide desktop reimaging services Have the ability to support Managed Printing and software associated with printing Provide Triton Cards for faculty, staff, students and vendors Shift 8am-5pm Minimum Qualifications An Associate's degree in the defined field or an equivalent combination of education and experience from which comparable knowledge and skills can be acquired is necessary. Preferred Qualifications Experience with broad range of LAN and device knowledge skills and expansive knowledge of device / workstation hardware/software/operating systems. Windows 11 and Apple Experience. Very strong customer service skills. Experience Imaging And Setting Up Systems Preferred. Anticipated Hiring Range $15.10 - $20.75 Grade: GGS-006 University Title: SYSTEM SUPPORT ANALYST - ENTRY Internal applicants can determine their University title by accessing the Talent Profile tile in myHR. Application Materials Application materials include a cover letter and resume. Finalists will be asked to provide references at a later date. Applicants must combine all application materials into one PDF or Microsoft Word document and upload as a resume attachment to the UMSL Careers: https://www.umsl.edu/services/hrs/careers/index.html Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.). For questions about the application process, please email employment@umsl.edu. If you are experiencing technical problems, please email umpshrsupport@umsystem.edu. Sponsorship Information Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas. Benefit Eligibility This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement Equal Employment Opportunity The University of Missouri is an Equal Opportunity Employer. To request ADA accommodations, please email the Office of Human Resources at umslhr@umsl.edu.