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Newport News, Virginia Hiring Range $17.50 - $22.75/Hourly Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs. Overview The office assistant in the RMG Call Center works under the direct supervision of the supervisor/director. Primary responsibilities include providing exceptional customer service while multitasking. Answering the telephone, scheduling appointments, performing a thorough patient registration and reconciliation within the patient registration software. Properly entering patient demographics, performing insurance eligibility, properly transcribing and routing phone messages and initiating medication refill request. Assists other employees as needed. The office assistant/call center also identifies, corrects, and reports compliance, insurance, and billing anomalies as they are recognized. What You Will Do Uses good telephone techniques including 4 part greeting and 2 rings or less guideline. Observes transfer and on-hold techniques. Monitors the queue. Manages patient expectations with clear and concise communication. Collects all needed information and routes to appropriate parties. Able to screens calls and make decisions concerning severity of complaint and schedule and/or transfer call following established guidance guidelines. Reviews and updates demographics with each call. Verifies My Chart status and activates when appropriate. Follows proper protocol for interpreter service requests. Reminds patient of co-pays due at time of scheduling. Uses appropriate visit types when scheduling appointments. Routes appropriate messages to the correct pool. Initiates medication refill requests. Recommends to office manager any process improvements needed to improve quality of service. Reports compliance, insurance, and billing anomalies as they are recognized. Qualifications Education , High school or equivalent (Preferred) Experience Medical Office experience (Preferred) To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.
5,084 call center jobs open right now — here's where they are
Most are in one country. Use that to narrow your search and stand out.
5.084Jobs
3.901CO
10%EN
WorkMundi has 5,084 open call center roles in our database today. Colombia alone accounts for 3,901 of them. If you speak Spanish and can work in a Colombian time zone, you have a huge advantage — start there. If you don't, India (223 jobs), the US (127), Brazil (126), Ecuador (91), and the Philippines (68) are your next best options.
About 530 of these job ads have their text written in English. That's 10 percent. The rest are posted in other languages, which may or may not match the language the job actually requires. Read the full ad carefully — do not assume the language of the posting tells you what you'll speak on calls.
The top hiring employer is COMPUTRABAJO, which posted 2,558 of these roles. If you apply there, you are competing with thousands of other candidates for the same handful of openings. Smaller employers like !Multinacional bancaria (152 jobs) and Importante multinacional (142 jobs) may move faster and give you a better chance to stand out.
When you interview, hiring managers for call center roles always ask about your conflict resolution skills. Have a specific story ready — a time you stayed calm with an angry customer, found a real solution, and made them feel heard. Practice it out loud before you apply. Use WorkMundi's free browser-based interview rehearsal to record yourself, or try the paid AI interview tool that listens live and transcribes your answer.