Private Capital Transversal Account Manager with French

We are BNP Paribas S.A. (Branch in Poland), a part of BNP Paribas Group with 200 years of experience in banking. Since 2008, we are at the heart of Warsaw, and now we are also in a brand-new location in Krakow. As Corporate and Institutional Banking (CIB), we offer financial solutions for corporate and institutional clients in a number of locations globally. Our Securities Services business line is a multi-asset servicing specialist. We are an exciting, dynamic, and growing operations centre; therefore, we are looking for candidates who are willing to be a vital part of the expansion of BNP Paribas’ operational scope in Poland. It’s our values that drive us forward and are a cornerstone of our business. We rely on our strengths, which include stability, responsibility, expertise, and being a good place to work. Private Capital Transversal Account Manager with French Requirements Knowledge of financial markets and alternative investment funds (private equity / private capital); real estate knowledge is a plus, Experience in client-facing roles with a strong focus on service quality and SLA adherence Excellent communication and interpersonal skills, with the ability to build and maintain relationships with clients and stakeholders Ability to analyze and improve operational processes, as well as define and monitor KPIs Strong proficiency in MS Office (Excel, Word, PowerPoint); knowledge of eFront FIA/FIR is an advantage Fluency in English (minimum B2) and French (minimum C1) Responsibilities Coordinating private capital services covering fund position-keeping, record-keeping, and accounting activities Reviewing existing processes and controls within the department to identify inefficiencies, implement process improvements, and propose system enhancements. Acting as a key point of contact for clients in case of operational incidents, including investigation, post-mortem analysis, and timely reporting Escalating client complaints and operational issues to relevant teams in accordance with global guidelines Maintaining relationships with internal and external stakeholders What We Offer Hybrid work mode, 50% working from home within a month Equivalent for remote work expenses (120 PLN per month) Stable employment in the international company Fully paid private medical care for employee Pre-paid lunch card Employee Pension Plan Co-financed Multisport Card MyBenefit Cafeteria Platform Life insurance Car parking availability in the office building Trainings and development opportunities