Senior Specialist, Service Integration

Would you like to develop IT services in a large international environment where service delivery is built on collaboration between multiple service providers? Do you have a strong understanding of IT Service Management, SIAM, and service performance development? We are looking for a Senior Specialist, Service Integration to join our client in Espoo. In this role, you will play a key part in developing Service Integration capabilities and ensuring that IT services, processes, and multiple service providers work seamlessly together. This is a senior-level specialist position combining IT Service Management, SIAM, Service Level Management, supplier ecosystem development, and hands-on collaboration with service teams. What will you be doing? As a Senior Specialist, you will support service teams in implementing SIAM and ITSM practices while developing the multi-vendor operating environment as a whole. Your responsibilities will include: Supporting service teams with supplier onboarding and offboarding, as well as defining appropriate operating models and integration approaches Monitoring and analysing service provider performance using SLA, OLA, and KPI metrics Identifying bottlenecks and improvement opportunities across service chains and implementing improvements Developing reporting, metrics, and dashboards for the supplier ecosystem Supporting the IT Service Desk and Service Managers in coordinating the multi-vendor environment and governance practices Facilitating collaboration between internal teams and external service providers Developing and maintaining the SIAM operating model, processes, roles, and governance structures Participating in service review, governance, and supplier performance meetings Developing and standardising ITSM processes across different service providers Supporting the harmonisation and development of SLA, OLA, and KPI practices The role therefore gives you the opportunity to work both at a strategic level and with practical, hands-on challenges. One day, you might be analysing service provider performance and developing metrics, while the next you could be helping a service team solve an integration-related challenge or facilitating collaboration between different suppliers. What are we looking for? Above all, we are looking for an experienced IT Service Management / Service Integration professional who understands what effective service management means in practice within a multi-vendor environment. To succeed in this role, we expect you to have: A strong understanding of IT Service Management and the ITIL framework Experience in SIAM, Service Integration, Vendor Management, or IT Governance roles Experience working in multi-vendor environments and complex service ecosystems An understanding of SLA, OLA, and KPI metrics and the ability to analyse service performance Strong analytical and reporting skills The ability to identify areas for improvement and turn them into practical actions Strong communication, facilitation, and collaboration skills An ITIL Foundation certification A relevant higher education degree or equivalent expertise gained through professional experience Previous experience with ServiceNow and building dashboards is considered a significant advantage. SIAM Foundation / Professional or ITIL Intermediate / Expert level certifications are also considered an asset. English is the primary working language for the role, while knowledge of Finnish, Swedish, or Polish is considered an advantage. What kind of person will succeed in this role? Technical expertise alone is not enough in this position. We are looking for someone who can see the bigger picture while also being willing to tackle practical challenges when needed. You are proactive, analytical, and development-oriented, and you have the confidence to raise issues when something is not working. At the same time, you know how to build effective collaboration between different teams, specialists, and service providers. You are able to move things forward in a constructive yet determined manner. You enjoy working in an environment where you can build networks, facilitate discussions, and influence how ways of working are developed. Your background may be in Service Integration, IT Service Management, Vendor Management, or IT Governance. Previous experience in a large, international enterprise environment will provide a strong foundation for succeeding in this role. What do we offer? We offer you the opportunity to work in a significant international environment and in a role where you can genuinely influence how IT services and multi-vendor collaboration are developed. Service Integration is an evolving area, meaning you will not only work with existing operating models but also have the opportunity to shape, build, and develop them further. Apply now! If you recognise yourself in the description above, we encourage you to apply as soon as possible, as we will proceed with suitable candidates already during the application period. The application deadline is 6 September 2026 , but we encourage you to apply early! For further information about the position, please contact Clevry Recruitment Manager Christoffer Pimenoff at christoffer.pimenoff@clevry.com . Please note that, due to data protection regulations, we are unable to accept applications via email. Clevry handles all enquiries regarding the position on behalf of the client company. More information about our recruitment process At Clevry, we believe that soft skills and the desire to develop are often stronger predictors of success at work than hard skills alone. This is why our recruitment process includes psychometric assessments designed to identify the soft skills and cognitive abilities relevant to the role. By assessing the soft skills that are critical for success, we can help candidates better recognise and articulate their strengths and find the right opportunities more easily and quickly. When applying through Clevry, you will also receive a personal feedback report based on your personality assessment, which you can use in the future. Our recruitment process also includes interviews with both Clevry and the client company, giving you the opportunity to get to know both organisations better as the process progresses. More information about Clevry For over 30 years, we have been helping to shape working life towards a greater focus on soft skills through recruitment, assessments, and management consulting. We operate globally, from North America to Singapore, working with a wide range of clients, consultants, and candidates. Our headquarters are located in Helsinki, Stockholm, and Brighton. Our team includes more than 150 recruiters, psychologists, and specialists certified in identifying and assessing soft skills. We are building a better world of work by bringing together candidates and employers who are the right match for each other!