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Customer Service Specialist

KB Foods Distribution Inc · Santa Clarita, CA

🌐 Remote📅 22/08/2026
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Customer Service Specialist – K-12 Food Distribution Full-Time | On-Site | Santa Clarita, CA This is a fully on-site position and is NOT a remote or hybrid role. Candidates must be able to work in our Santa Clarita office Monday through Friday. Company Description KB Foods Distribution Inc. is a growing food distribution company serving K–12 school districts throughout Southern California. We are committed to providing reliable service, accurate order fulfillment, and responsive customer support to our customers. Role Description KB Foods Distribution Inc. is seeking a full-time Customer Service Specialist to join our team in Santa Clarita, CA. This is an on-site, customer service-focused position responsible for supporting our K–12 school district accounts and assisting customers with their day-to-day ordering needs. The ideal candidate is organized, detail-oriented, comfortable working in a fast-paced environment, and able to manage a high volume of customer calls, emails, orders, and order changes throughout the day. Responsibilities • Communicate with customers daily by phone and email • Receive, enter, and process a high volume of customer orders • Process order changes, cancellations, and add-on requests • Respond to customer questions regarding orders, products, deliveries, and availability • Assist with resolving order discrepancies and other customer service issues • Coordinate with warehouse, purchasing, and delivery teams as needed • Maintain accurate customer and order records • Perform basic filing, data entry, and general office duties • Follow up with customers and internal departments when necessary • Manage multiple requests and deadlines in a fast-paced environment • Provide friendly, professional, and timely customer service Qualifications • Previous experience in customer service, order processing, or an administrative office role • Experience handling a high volume of customer calls, emails, and orders preferred • Strong organizational and time-management skills • Excellent attention to detail and accuracy • Clear and professional written and verbal communication skills • Comfortable working with spreadsheets, email, and order-entry systems • Ability to multitask and prioritize throughout the workday • Dependable, professional, and able to work well as part of a team • Experience in K–12 food service, food distribution, or a related industry is a plus, but not required • High school diploma or equivalent required • Must be able to work on-site in Santa Clarita, CA, Monday through Friday. This position is not eligible for remote or hybrid work.
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