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Your career has a home here. Ready to make an impact with a dynamic, forward-thinking company? As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents – and an empowering, people-first culture for our team members. That’s why, for two years in a row, our employees have voted Progress a certified Great Place to Work®. Why join Progress? As the demand for professionally managed rental homes continues to grow, so do the opportunities at Progress. We’re looking for passionate professionals who are ready to grow with us, make a difference and be part of something meaningful. Want to learn more? Text “ProgressJobs” to 25000 to chat with Kate, our AI Recruiting Assistant. She can help you explore open roles, apply, and answer your questions in real time. Position Summary As a Customer Care Associate (In Training) , you will play a vital role in delivering exceptional customer service to our prospective and current residents. You will use your communication and critical thinking skills to help residents with their inquiries and troubleshoot any issues related to our products and services. After you successfully complete the 60-day training period you will move into a Customer Care Associate I (Tier 1) role. During your first 60 days of employment, you may not access or utilize paid time off options. In addition, you must successfully pass open note assessments. Essential Functions Provide exceptional customer support to prospective and current residents via phone and email channels Answer inquiries and troubleshoot issues related to Progress Residential's products and services Identify and escalate complex issues to Tier 2 support teams Document customer interactions and follow up on open issues to ensure timely resolution Specific Skill Differentiators Excellent phone and email etiquette, with the ability to communicate clearly and effectively Ability to manage a high volume of customer inquiries and prioritize tasks effectively Knowledge of property management or leasing processes is a plus, but not required Ability to solve complex problems and provide real time solutions to our customers Knowledge Management Leverage Progress Residential's knowledge-centered support system to improve support delivery and resolution times Participate in training and development opportunities to improve knowledge and skills Contribute to the development and maintenance of support documentation and knowledge base articles Maintain up-to-date knowledge of Progress Residential's products and services Collaborate with cross-functional teams to provide input and feedback on customer needs and pain points Contribute to a positive team culture that values collaboration, feedback, and continuous improvement Qualifications 2 years of experience in a customer support role within a call center environment Excellent communication skills, with the ability to explain technical information in a clear and concise manner A positive attitude and willingness to learn and adapt to new situations Familiarity with Salesforce or similar CRM tools is a plus, but not required Ability to work onsite in a team environment What You Can Expect From Us Competitive Compensation - Including performance-based bonuses that reward your contributions. Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more. Generous Time Off – Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday. Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth. A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work. This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need. Employment with Progress Residential is conditional on a satisfactory background and drug screen. Progress Residential is a proud Equal Opportunity employer, m/f/d/v. Privacy Policy
5,084 call center jobs open right now — here's where they are
Most are in one country. Use that to narrow your search and stand out.
5.084Jobs
3.901CO
10%EN
WorkMundi has 5,084 open call center roles in our database today. Colombia alone accounts for 3,901 of them. If you speak Spanish and can work in a Colombian time zone, you have a huge advantage — start there. If you don't, India (223 jobs), the US (127), Brazil (126), Ecuador (91), and the Philippines (68) are your next best options.
About 530 of these job ads have their text written in English. That's 10 percent. The rest are posted in other languages, which may or may not match the language the job actually requires. Read the full ad carefully — do not assume the language of the posting tells you what you'll speak on calls.
The top hiring employer is COMPUTRABAJO, which posted 2,558 of these roles. If you apply there, you are competing with thousands of other candidates for the same handful of openings. Smaller employers like !Multinacional bancaria (152 jobs) and Importante multinacional (142 jobs) may move faster and give you a better chance to stand out.
When you interview, hiring managers for call center roles always ask about your conflict resolution skills. Have a specific story ready — a time you stayed calm with an angry customer, found a real solution, and made them feel heard. Practice it out loud before you apply. Use WorkMundi's free browser-based interview rehearsal to record yourself, or try the paid AI interview tool that listens live and transcribes your answer.