🎁 Before you apply, rehearse this interview. Create your free WorkMundi account and get an Interview Training on HelpsYouSpeak — no cost, no card. I want my training →
Service Desk Engineer (Onsite Client Support) Location: New York City Metro Area Schedule: Monday-Friday | Full-Time Department: Managed Services About LincolnIT LincolnIT is a leading Managed Services Provider (MSP) delivering technology solutions and white-glove IT support to organizations across healthcare, nonprofit, legal, financial, and other highly regulated industries. We are seeking a customer-focused IT professional to provide dedicated onsite support at one of our enterprise client locations while leveraging the resources and expertise of the broader LincolnIT team. Position Overview The Onsite Service Desk Engineer serves as the primary technology support resource for users at a client facility. This role combines hands-on desktop support, client relationship management, endpoint administration, and coordination with LincolnIT's Service Desk, Engineering, Security, and Project teams. The ideal candidate is a proactive problem solver who enjoys working directly with users, thrives in a fast-paced environment, and delivers exceptional customer service. Key Responsibilities End User Support Provide onsite technical support for desktops, laptops, docking stations, printers, conference rooms, and peripherals Troubleshoot Windows operating systems, Microsoft 365 applications, and common business software Resolve hardware, software, connectivity, and user access issues Support onboarding and offboarding activities, including account provisioning and device deployment Assist users with password resets, MFA enrollment, and application access requests Endpoint & Device Management Configure, image, deploy, and replace endpoint devices Coordinate equipment inventory, asset tracking, and lifecycle management Perform workstation upgrades, equipment relocations, and hardware refresh activities Maintain accurate documentation of all support activities Client-Facing Support Serve as LincolnIT's primary onsite representative Build strong working relationships with client staff and leadership Escalate complex issues to senior engineers while maintaining ownership through resolution Communicate technical information clearly to non-technical users Collaboration & Operations Coordinate with LincolnIT Service Desk and Engineering teams on escalated issues Follow established ticketing, documentation, security, and change management procedures Participate in technology projects, office moves, device deployments, and infrastructure upgrades as required Ensure all support activity is properly documented within the PSA/ticketing platform Required Qualifications 3+ years of Help Desk, Desktop Support, or Service Desk experience Strong knowledge of: Microsoft Windows 10/11 Microsoft 365 Active Directory / Entra ID Exchange Online Basic networking (TCP/IP, DNS, DHCP, VPN) Experience supporting printers, conferencing solutions, and end-user devices Excellent customer service and communication skills Ability to prioritize multiple requests and manage workload independently Experience working within a ticket-based support environment Preferred Qualifications MSP experience strongly preferred CompTIA A+, Network+, or Microsoft certifications Familiarity with ConnectWise, NinjaOne, Datto RMM, or similar platforms Experience with Intune, Autopilot, and endpoint management solutions Understanding of cybersecurity best practices and endpoint security tools What We Offer Competitive compensation Medical, dental, and vision benefits 401(k) with company participation Paid time off and holidays Career development and certification opportunities Access to a highly skilled engineering and leadership team Opportunity to support enterprise environments while working for a growing MSP Powered by JazzHR Y3ztQzDrCZ
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.