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By clicking Apply, you'll be taken to the Via website to complete your application. This doesn't guarantee you'll be matched to this specific role - Via reviews every application (AI first, then a human checks the fit) and shortlists the right candidates. Your profile also stays active for other relevant roles on the platform, and stays anonymous until you match. It takes just a few minutes. Salary: £26,000 per year Location: Wirral, CH62 Working arrangement: On-site Start date: Immediate / flexible About the opportunity Via is supporting our client, an established recycling and waste management company, to recruit a Customer Service Advisor to join their team on the Wirral. You'll support business customers across the UK with their recycling and waste collection services, helping to arrange collections, manage bookings, process new orders and resolve day-to-day service enquiries. This is a busy and varied customer service role where you'll communicate with customers, recycling and waste service providers, and internal teams to make sure collections and other services run smoothly. You don't need previous recycling or waste management experience . Full industry training will be provided, making this a good opportunity for someone from customer service, administration, logistics, scheduling or a similar environment. What you'll be doing Respond to customer enquiries by phone and email Help customers arrange and manage recycling and waste collections Process service bookings, new orders and account enquiries Coordinate collections for general waste, recycling, hazardous waste, confidential waste and larger clearances Liaise with recycling and waste management suppliers across the UK Manage customer requests through a shared inbox, CRM and online portals Take ownership of service issues and see them through to resolution Handle complaints calmly and professionally Keep customers updated on collections, bookings and outstanding queries Request and record supplier quotations when required Maintain accurate records of bookings, quotes and customer communications Investigate customer and supplier invoice queries Prepare Waste Transfer Notes and other service documentation when required Keep customer and service information accurate across internal systems Work with customers, suppliers and colleagues to resolve problems quickly What we're looking for We're looking for someone who is organised, reliable and enjoys helping customers. You'll ideally have: Experience in customer service, customer support, administration, client services or another office-based role Confidence speaking with customers over the phone Good written communication skills A friendly and professional approach The ability to manage multiple enquiries and priorities Good attention to detail and accurate data-entry skills Confidence handling complaints and resolving customer problems A practical, solution-focused approach Experience using Outlook Basic working knowledge of Microsoft Word and Excel The ability to work effectively as part of a team Previous recycling or waste management experience isn't required. Full in-house training will be provided. Experience from logistics, transport, facilities management, utilities, environmental services or other service-led industries could be useful, but candidates from broader customer service and administration backgrounds are encouraged to apply. Why apply? £26,000 salary Join an established recycling and waste management business Full industry training provided No previous recycling or waste management experience required Varied role combining customer service, administration and service coordination Work with business customers across the UK Build knowledge of recycling, waste management and environmental services Develop transferable experience across customer support, logistics and supplier coordination If you're organised, confident speaking with customers and interested in joining the recycling and waste management industry, we'd like to hear from you.
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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