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We are seeking a Telecommunications Operations Analyst/Administrator to support the day-to-day administration and maintenance of our Cisco Unified Communications environment. The primary responsibility of this role is to execute telephony moves, adds, changes, and deletions (MACDs) across Cisco Call Manager (CUCM), Cisco Unity Connection, and Cisco Unified Contact Center Enterprise (UCCE) platforms. Cisco Telephony Administration Perform daily moves, adds, changes, and deletions (MACDs) within: Cisco Unified Communications Manager (CUCM) Cisco Unity Connection Cisco Unified Contact Center Enterprise (UCCE) Create, modify, and deactivate user accounts and device profiles. Assign and manage phone extensions according to established location-based numbering plans. Configure user profiles in accordance with organizational naming standards and telephony policies. Configure contact center agent accounts, including: Agent IDs Team assignments Skill group assignments Peripheral associations Agent profile updates Required (Primary) Skills Cisco Unified Communications Cisco Unified Communications Manager (CUCM) administration Cisco Unity Connection administration Cisco Unified Contact Center Enterprise (UCCE) administration User provisioning and account management Extension and dial plan administration Voicemail management Contact Center Operations Agent onboarding and offboarding Skill group assignment and maintenance Team and agent configuration Contact center user administration Technical Support Basic telephony troubleshooting Cisco Finesse support Webex application support Incident and service request management Root cause identification and problem resolution Preferred Skills Cisco Contact Center expertise beyond basic UCCE administration. Knowledge of Cisco Call Manager Calling and Cisco UCCE. Familiarity with SIP and VoIP technologies.
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.