Director of Data & Analytics | Full-Time | Benchmark International Arena

Oak View Group Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. Position Summary The Director of Data & Analytics is a strategic business partner to the General Manager and senior leadership team, responsible for leading the organization’s analytics, financial reporting, forecasting, budgeting, and business intelligence functions. This role transforms complex operational and financial data into clear, actionable insights that drive revenue growth, profitability, operational efficiency, and informed decision-making. The Director will oversee the development and delivery of accurate, timely, and meaningful financial and operational reporting across the organization, with particular emphasis on food & beverage, premium hospitality, concessions, events, labor, purchasing, and other revenue-generating operations. The position will work closely with Finance, Operations, Food & Beverage, Premium, Sales, Marketing, Human Resources, and external partners to establish performance expectations, identify trends and opportunities, and hold teams accountable to financial and operational goals. This role pays an annual salary of $95,000-$105,000 and is bonus eligible. Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays). This position will remain open until November 13, 2026. About The Venue From 2011 to 2013, Benchmark International Arena had more than $62 million in improvements that have clearly revolutionized the industry and made it the premier entertainment venue in the state of Florida. With a wide array of venues spread throughout the United States, it can be difficult to find one that distinguishes itself from the others. That is not the case with the renovated Benchmark International Arena, Florida’s premier entertainment venue and home of the three-time Stanley Cup champion, Tampa Bay Lightning. Boasting unique features like lightning-throwing Tesla coils, the 11,000 square-foot Budweiser Biergarten with incredible views of the city and a massive five-manual, 105-rank digital pipe organ, Benchmark International Arena consistently ranks among the very best venues in the United States. The best part? This is only the beginning. Responsibilities Financial Reporting & Business Performance Serve as the primary analytics and financial reporting partner to the General Manager. Lead the preparation, analysis, and presentation of monthly, quarterly, and annual financial and operational reporting. Develop executive-level dashboards and scorecards that clearly communicate business performance, trends, risks, and opportunities. Analyze revenue, expenses, profitability, labor, per-capita spending, attendance, transactions, purchasing, and other key performance indicators. Establish meaningful financial and operational benchmarks and monitor performance against budget, forecast, prior year, and established targets. Provide clear explanations of significant variances and develop recommendations for corrective action. Partner with department leaders to improve financial accountability and ownership of results. Ensure financial reporting is accurate, consistent, timely, and aligned with organizational standards. Lead the annual budgeting process in partnership with the GM, Finance, and department leaders. Develop and maintain accurate forecasts based on event schedules, attendance expectations, historical performance, operational trends, and current business conditions. Provide financial modeling and scenario analysis to support strategic and operational decisions. Evaluate the financial impact of new initiatives, capital projects, concessions concepts, premium offerings, events, staffing models, and other business opportunities. Monitor forecast-to-actual performance and proactively identify emerging financial risks and opportunities. Support long-range financial planning and strategic business initiatives. Develop and maintain a comprehensive analytics strategy that supports organizational priorities and the General Manager’s objectives. Create dashboards and reporting tools that provide leaders with real-time or timely visibility into key performance indicators. Identify trends and opportunities through analysis of historical, current, and predictive data. Translate complex data into concise, actionable recommendations for executive and operational leaders. Establish standardized definitions, methodologies, and reporting practices to ensure consistency and accuracy across departments. Identify opportunities to automate reporting and improve the efficiency and reliability of data collection and analysis. Evaluate data quality and work with internal and external technology partners to resolve data integrity issues. Revenue & Profitability Optimization Partner with Food & Beverage, Premium, and other revenue-generating departments to maximize revenue and profitability. Analyze per-capita spending, transaction counts, product mix, pricing, labor, cost of goods, throughput, and guest purchasing behavior. Identify opportunities to increase revenue, improve margins, reduce costs, and enhance the guest experience. Develop analytical models to evaluate menu performance, pricing strategies, staffing requirements, product offerings, and operational concepts. Provide post-event analysis and recommendations to improve future event performance. Support leadership in identifying the financial return of capital investments and operational improvements. Event & Operational Analytics Develop event-level reporting that evaluates attendance, revenue, expenses, labor, per-capita spending, profitability, and other relevant metrics. Analyze performance by event type, event size, day of week, season, product category, location, and other relevant variables. Provide timely pre-event forecasts and post-event analysis to support operational decision-making. Identify performance gaps and opportunities across concessions, premium spaces, clubs, suites, catering, and other F&B operations. Partner with Operations to establish measurable performance standards and accountability metrics. Executive Partnership & Communication Serve as a trusted advisor to the General Manager and senior leadership team on financial and business performance. Present financial and operational insights to executive leadership in a clear, concise, and compelling manner. Develop executive presentations and reporting packages for leadership meetings, ownership/partner meetings, and other key business reviews. Communicate complex financial and analytical information in a manner that is easily understood by non-financial leaders. Challenge assumptions and provide objective, data-driven perspectives to support sound business judgment. Proactively identify issues rather than simply reporting results after the fact. Team Leadership & Cross-Functional Collaboration Lead, develop, and establish priorities for the analytics and reporting function. Build strong relationships across Finance, Operations, F&B, Premium, HR, Sales, Marketing, IT, and other departments. Establish a culture of accountability, continuous improvement, and data-driven decision-making. Collaborate with external operating partners, vendors, and technology providers as appropriate. Ensure analytics resources and reporting priorities are aligned with the organization’s strategic direction . Qual