Medical Receptionist

The Medical Receptionist at UPMC Hillman Cancer Center Croatia will function as a front desk receptionist and administrative assistant, serving as the first point of contact for patients and visitors. The Medical Receptionist is responsible for greeting patients and visitors, registering and scheduling patients, triaging phone calls, mail distribution, and other non-clinical administrative duties. The ideal candidate will be empathetic and patient, have excellent customer service skills, organizational skills, attention to detail, experience in the medical field, and the ability to handle sensitive information with discretion. Educational and Knowledge Requirements · High School or equivalent is required. · Strong data entry skills required. Good clerical, organizational, phone, and communication skills. · Strong computer skills are essential, including Microsoft Professional Office Suite (or equivalent). Experience with clinical systems such as BIS, Aria, or Mosaiq is advantageous. · Prior experience in a medical front desk or administrative role, preferably in an oncology setting is preferred. · Proficiency in reading, writing, and speaking Croatian and English is required. Responsibilities · Register patients in clinical information systems, ensuring all necessary documentation is completed accurately and efficiently. · Manage patient appointment schedules, coordinating with medical staff to optimize patient flow and minimize wait times. · Answer and triage phone calls and emails, directing inquiries to the appropriate department or staff member. · Follow up with patients by phone or email to confirm existing or schedule new appointments. · Provide administrative support to medical staff, including managing correspondence, maintaining records, and handling office supplies. · Ensure compliance with all relevant regulations and policies. · Follow procedures related to patient assistance and the management of clinical information according to GDPR rules. · Provide patients, visitors, and family members with information related to their care and facilitate the patient’s journey within the Cancer Center. · Perform in accordance with system-wide competencies and behaviors. · Collect and verify patient billing information, ensuring accuracy and completeness. · As requested, prepare and submit patient bills to payors, following up on any discrepancies or issues. · Perform other role-related activities as needed.