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[Publishing Center] Customer Service Agent(A09037)

MOONTON GAMES · Jakarta, Indonesia

🌐 Remote📅 19/08/2026
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Responsibilities: Respond to player inquiries, address complaints, and accurately record player feedback across multiple projects. Collaborate with the Operations team to identify issues, propose solutions, and follow up on improvements to optimize game operations and performance. Manage and coordinate moderator teams to ensure effective day-to-day operations. Perform other duties and responsibilities as assigned by the supervisor. Qualifications: Fresh graduates are welcome to apply. Passionate about gaming, with a strong interest in engaging with players and understanding their needs, behaviors, and preferences. Interested in building a career in the gaming industry. Active gamer who enjoys exploring different games; experience with Mobile Legends: Bang Bang (MLBB) is a plus. Proficient in English and Bahasa Indonesia; proficiency in Malay or Tagalog is an advantage. Strong teamwork and interpersonal skills, with a mature and collaborative approach. Proactive, responsible, and professional, with the ability to work effectively under pressure. Unleash Your Potential at MOONTON Games MOONTON Games is one of the pioneers of mobile gaming with Mobile Legends: Bang Bang. But we're also so much more! We're a global game development and publishing powerhouse with our award-winning games and intellectual properties! At MOONTON Games, we believe in having an open, collaborative environment where creativity, teamwork, and shared passion thrive. Whether you're a seasoned game developer, a marketing guru, an esports enthusiast, or from another discipline, your unique skills and perspectives are valued here. Join us on an exciting journey to create innovative, world-class games that connect players around the globe. At MOONTON Games, the possibilities are endless. Perks & Benefits - Flexible working hour arrangements - Exclusive in-game benefits - Comprehensive medical benefits - Attractive bonus structure - Collaboration with a dynamic, global team around the world - Rank promotion program - Convenient & accessible locations - Mentorship program for new employees to quickly get familiar with the business and corporate culture - Fun celebrations during major festivals - Mental health & wellness initiatives - MOONTON Talks & educational programs - Exclusive game-themed gifts during special occasions Apply via LinkedIn now to unleash legendary moments together! Only shortlisted candidates will be notified.
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