HR & Administration Generalist

Job Summary We are seeking a highly organized, detail-oriented, and proactive HR & Benefits Coordinator to support day-to-day benefits administration, HR operations, employee support, data analytics, reporting, and administrative processes. This coordinator-level role will help ensure accurate benefits transactions, responsive employee service, timely HR data updates, and effective coordination with internal stakeholders, benefits vendors, payroll, and HR leadership across a portfolio of companies in a fast-paced technology environment. Key Responsibilities: Benefits Administration, HRIS & Process Coordination: •Support the day-to-day administration of employee benefit programs including: Medical, Dental, Vision, Life & Disability, Retirement/Savings (401(k)), FSA/HSA, Employee Assistance Programs- EAP, Wellness and Well-being Programs , and Voluntary Benefits programs. •Process enrollments, qualifying life events, beneficiary updates, terminations, and related benefit transactions accurately and timely. •Maintain benefits records, enrollment documentation, carrier files, eligibility data, and HRIS/ADP/payroll/benefits system information; bswift experience is a plus. •Respond to routine employee benefits and HR program questions and escalate complex issues to HR leadership, brokers, carriers, vendors, payroll, or appropriate stakeholders. •Assist HR leadership with benefits evaluation, annual planning/budgeting, data gathering, timelines, follow-up, and process/automation improvements. •Partner with Payroll and Finance to resolve benefit-related issues. •Support annual benefits planning and budgeting processes by compiling data, tracking timelines, coordinating materials, and assisting with follow-up items. •Partner with Payroll and Finance teams to resolve benefit-related issues. •Identify opportunities to improve and document HR/benefits processes, automation, efficiency, and service delivery. Open Enrollment, Employee Education, Leave & Wellness: •Support annual open enrollment through employee materials, communications, system/vendor coordination, enrollment tracking, employee education, and follow-up on incomplete elections. •Prepare benefits for communications and coordinate employee presentations, webinars, and information sessions. •Coordinate employee presentations, webinars, and information sessions regarding benefits programs. •Administer employee leave program processes including : FMLA, disability leave, paid parental leave and other statutory/company-sponsored leave processes. •Partner with stakeholders to support wellness initiatives aimed at improving employee health, engagement, and productivity. Vendor, Broker & Carrier Support: •Serve as day-to-day point of contact for benefit providers, consultants, brokers, and third-party administrators; escalate complex issues appropriately. •Track vendor service issues, renewal timelines, documentation, follow-ups, service levels, and contractual obligations. •Assist with periodic reviews of plan effectiveness and utilization trends. Benefits Compliance, Documentation & Reporting: •Support compliance with applicable federal, state, and local benefits regulations through accurate records, required notices, regulatory tracking, and appropriate escalation. •Maintain compliance documentation related to ERISA, ACA, COBRA, HIPAA, IRS regulations, and applicable labor and benefits legislation. •Support audits and compliance reviews by gathering records, organizing documentation, tracking requests, and coordinating follow-up. •Compile and summarize benefits utilization, participation, cost trends, HR metrics, and report data for HR leadership and stakeholders. •Prepare benefits/HR metrics, dashboards, and regular reports; track market trends and benchmark benefits against industry standards. HR Operations, Employee Support & Administrative Support: •Respond to routine HR inbox inquiries professionally and timely; provide general guidance and escalate sensitive matters to HR leadership. •Document employee concerns accurately, maintain confidentiality, and route workplace concerns or disputes to HR leadership for appropriate review. •Apply HR policies and procedures consistently and escalate policy interpretation questions when needed. •Support onboarding, offboarding, employee record maintenance, employment verifications, and related administrative activities with accurate HRIS and benefits updates. •Maintain employee records and compliance documentation; support audits, employee events, training sessions, communications, and related HR administration. •Process employment verifications and respond to routine administrative requests accurately and timely. •Coordinate employee events, training sessions, communications, and related HR administrative support activities. •Support audit preparation by gathering records, organizing documentation, tracking requests, and coordinating follow-up items. Recruitment Support: •Support Talent Acquisition by posting open roles, sourcing and screening candidates, and scheduling interviews. •Perform other duties as needed. Qualifications, Skills & Core Competencies: Education: •Bachelor’s degree in Human Resource Management, Business Administration, or a related field. Experience: • Minimum 5+ years in HR administration , benefits administration, HR operations, or related coordinator-level support. Benefits administration, HRIS, ADP, bswift, and HR reporting experience highly desirable. Benefits & HR Administration: •Working knowledge of HR policies, benefits administration, open enrollment processes, employee support practices, and transaction accuracy. HRIS, Systems & Reporting: •Proficiency with HRIS and benefits systems, including ADP; bswift preferred. Ability to maintain accurate HRIS/benefits data and summarize reports. Employee Service & Communication: •Strong communication and interpersonal skills with a customer-service mindset and professional, accurate, timely responses. Confidentiality, Compliance & Judgment: •Strong attention to detail, sound judgment, and discretion with confidential employee, HR, benefits, and compliance information. Organization & HR Operations: •Exceptional organizational and time-management skills with accurate execution across onboarding, offboarding, records, and administrative support. Vendor & Process Coordination: •Ability to coordinate with benefits vendors, brokers, carriers, payroll, and internal stakeholders. Continuous Improvement: •Ability to identify opportunities to improve HR/benefits workflows, documentation, efficiency, and employee service. Success Measures & KPIs Timeline / KPI: First 90 Days: •Build relationships with HR leadership, payroll, benefits vendors, brokers, carriers, and internal stakeholders; understand key processes, escalation paths, and service expectations. •Develop working knowledge of HRIS, benefits systems, open enrollment, carrier workflows, employee inquiry handling, and routine HR operations. •Accurately and timely process routine benefits transactions, employee inquiries, HRIS updates, onboarding/offboarding tasks, and required documentation with appropriate guidance or escalation. 6–12 Months: •Serve as a dependable benefits and HR operations resource for employee questions, benefit navigation, HRIS updates, documentation, and process support. •Identify, document, and help improve at least one benefit or HR operations process to strengthen accuracy, timeliness, service, documentation, or compliance support. •Support benefits administration, employee service, reporting, compliance documentation, vendor coordination, and routine HR operations across portfolio companies with increasing accuracy, consistency, and independence. Ongoing KPIs: •Benefits enrollment and transaction accuracy •Timely processing of benefit changes, QLEs, terminations, and employee updates •HRIS, payroll, and benefits sy