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Description As an IT Support Engineer I, you'll be part of a fast-paced team keeping technology running at Amazon's MRS1 site and a broader network of sites across the region. MRS1 itself is currently going through an exciting robotics conversion project, adding to a dynamic, ever-changing environment. Alongside on-site support, you'll provide remote assistance and travel to other sites for project rollouts, preventive maintenance and hands-on troubleshooting. This is a varied, hands-on role that balances day-to-day on-site work with remote support and travel across a wider network of sites, where priorities can shift quickly and no two days look the same. Fast-paced, hands-on IT role spanning a primary site and a broader network of sites across the region Direct, visible impact on operations during a major site transformation project Equal mix of on-site troubleshooting, remote support, and travel for projects and preventive maintenance Growth path within Amazon's global IT organization Key job responsibilities Provide on-site technical support for hardware, software, network and phone systems at MRS1, a fast-paced site currently undergoing a robotics conversion project Provide remote technical support to other sites across the region, resolving issues by phone or ticketing system and escalating to an on-site visit when needed Travel to other sites across the region to support project rollouts, equipment deployments and preventive maintenance Install, configure and maintain computers, printers, scanners and other equipment Monitor network and server systems; identify, escalate and resolve issues to minimize downtime Log, track and resolve support tickets within agreed response times Document incidents, identify root causes, and follow through with corrective actions Support process improvements and technology rollouts across the network of sites Maintain accurate equipment inventory and documentation Participate in an on-call rotation for critical incidents outside business hours Follow Amazon's safety, security and change management procedures A day in the life Your day starts by reviewing open tickets and any incidents that came in overnight from MRS1 or another site in the region. You might spend the morning troubleshooting a network issue on-site, then switch to remotely supporting a colleague at a different location over the phone. In the afternoon, you could be preparing equipment for an upcoming project, running preventive maintenance, or pitching in on the ongoing robotics conversion at MRS1. You'll work closely with Operations, Reliability & Maintenance, and your fellow IT Technicians and Engineers, adjusting priorities as new issues come in - no two days look quite the same. Basic Qualifications High school diploma or equivalent Speak, write, and read fluently in French and English at C1 level or above Experience troubleshooting hardware (desktops, laptops, printers, scanners, network devices) Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VLANs) Experience with Windows operating systems in an enterprise environment Valid driver's license and ability to travel regularly to other sites across the region Ability to work flexible shifts, including participation in an on-call rotation, based on business needs Preferred Qualifications Bachelor's degree, or Master's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent Experience providing IT support in a fast-paced, industrial or logistics environment Experience supporting multiple sites, both remotely and on location Relevant certifications (CompTIA A+, Network+, ITIL Foundation, CCNA) Experience with ticketing and asset management tools Experience with physical security systems (CCTV, access control) is a plus Amazon est un employeur engagé pour l'égalité des chances. Nous sommes convaincus qu'une main d'oeuvre diversifée est essentielle à notre réussite. Nous prenons nos décisions de recrutement en fonction de votre expérience et de vos compétences. Nous apprécions votre envie de découvrir, d'inventer, de simplifier et de construire. La protection de votre vie privée et la sécurité de vos données constituent depuis longtemps une priorité absolue pour Amazon. Veuillez consulter notre Politique de Confidentialité pour en savoir plus sur la façon dont nous collectons, utilisons et traitons les données personnelles de nos candidats. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - Amazon France Logistique SAS Job ID: A10499727
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.