Administrative Assistant

Administrative Assistant Location: Duluth, GA Job Type: Full-Time About Us We are a manufacturer and supplier of materials for outfitting theaters, schools, churches, and special events with high-quality, made-to-order products and industry-leading customer service. Our team takes pride in helping every production — big or small — hit all the right marks, and we're looking for someone just as dedicated to join us. About the Role We're looking for a team player and go-getter with an enthusiastic communication style, a thoughtful ear, and a genuine desire to grow and succeed. This role is the first impression many of our customers have of our company, so we need someone who takes pride in putting their best foot forward every time. As our Administrative Assistant, you'll handle customer calls, enter and track purchase orders, and follow up to make sure every order is moving smoothly. It's a fast-paced position that puts you at the center of the action — partnering closely with our sales team and building lasting relationships with our customers. What You'll Do Respond to customer inquiries by phone, email, and other channels, providing knowledgeable answers about products, pricing, and availability Enter orders into our order processing system, ensuring all critical details are captured accurately Help manage inventory and larger orders by allocating stock appropriately Identify opportunities to move slower-moving inventory Provide customers with ongoing updates on the status of their orders Support the sales team by answering questions and providing backup as needed Build strong, lasting rapport with customers and internal teams alike Collaborate across departments to make sure customer needs are met Other duties as assigned What You'll Bring Customer service experience required Strong ability to build rapport and lasting relationships with customers Excellent written, verbal, and interpersonal communication skills Strong phone etiquette and a commitment to outstanding customer service Proficiency with Microsoft Office applications (Outlook, Word, Excel) Self-motivated with a strong work ethic and a drive to succeed Ability to stay efficient and composed under pressure Detail-oriented with a high level of accuracy Strong multitasking skills in a fast-paced environment Export/shipping customer experience a plus Benefits Health insurance Dental insurance Additional insurance options Retirement benefits/accounts If you're a proactive communicator who loves building relationships, solving problems, and being the friendly, reliable voice customers count on, we'd love to hear from you.