Help Desk Lead

Requisition ID: 3804 Standard Title: Required Security Clearance: Top Secret/SCI Location: Doral, FL Work Type: On-Site Shift: First Referral Eligibility: Eligible U.S. Citizenship Required? Yes Position Summary Base-2 Solutions is seeking a Help Desk Lead to support USSOUTHCOM J26 ENHANCED DOMAIN AWARENESS task order. The Help Desk Lead manages global authentication support operations and leads a technical help desk team to ensure high-quality IT support services for cloud-based and on-premises environments. Essential Duties And Responsibilities Manage global authentication support operations. Lead and manage a technical help desk team. Ensure high-quality IT support services for cloud-based and on-premises environments. Apply ITIL service management principles, troubleshooting methodologies, and ticketing system administration (JIRA, ServiceNow). Provide strong customer service, team leadership, and incident resolution. Required Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field OR a minimum of 5 years of equivalent experience in IT service management. Demonstrated experience managing a help desk team, implementing IT support workflows, and ensuring Service Level Agreement (SLA) compliance. Experience with remote desktop management, enterprise device provisioning, and IT asset tracking. Preferred Qualifications ITIL Foundation Certification. Microsoft Certified: Modern Desktop Administrator Associate. CompTIA A+. Required Education and Experience Equivalency Bachelor's degree in Information Technology, Computer Science, or a related field. OR 5 years of equivalent experience in IT service management. Required Certifications None specified. Required Security Clearance Active Top Secret/SCI Pay & Benefit Highlights Compensation Competitive fixed salary or hourly pay (based on experience, skills, location, and internal equity). Employee referral bonuses up to $10,000 per hired referral. Additional bonus opportunities for exceptional performance and contributions to business development and company growth (role-dependent). Health 100% company-paid medical premiums for employees and eligible dependents. Choose from multiple plan options with CareFirst, Kaiser, and UnitedHealthcare, including PPO, POS, HMO, and HSA-compatible plans. 100% company-paid dental premiums for employees and eligible dependents. 100% company-paid vision premiums for employees and eligible dependents. Income Protection 100% company-paid premiums for short-term disability. 100% company-paid premiums for long-term disability. 100% company-paid premiums for accidental death & dismemberment (AD&D). 100% company-paid premiums for life insurance up to $200,000. Retirement 401(k) with immediate vesting: 4% company match plus a 4% non-elective company contribution (8% total). 401(k) pre-tax and Roth options. Leave Up to 20 days of flexible paid time off (PTO). 11 paid floating holidays. Work-Life Balance Flexible work schedules, including flex time and compressed work periods (contract and project-dependent). NT