Workforce Operations Management Analyst

Workforce Operations Management Analyst TFI International is one of North America's largest transportation and logistics organizations, operating a growing portfolio of market-leading transportation and logistics companies across North America. We are seeking a highly skilled Workforce Operations Management Analyst with extensive experience configuring and supporting enterprise Time & Attendance systems. This role will serve as the primary technical resource for workforce management platforms, ensuring accurate timekeeping, payroll compliance, system integrity, and workforce operational efficiency across a large, complex employee population. What You'll Do Serve as the lead configuration resource for ADP eTime, ADP Workforce Manager (WFM), Kronos, UKG, or similar enterprise Time & Attendance platforms. Configure and maintain complex workforce management rules, including pay rules, work rules, schedules, labor allocations, overtime calculations, premium pay programs, and accrual policies. Design, test, implement, and troubleshoot system configurations to support business, payroll, union, and regulatory requirements. Manage ongoing configuration changes resulting from organizational growth, acquisitions, compliance updates, and operational changes. Support and maintain multi-state payroll compliance, union work rules, California labor law requirements, and FLSA regulations within workforce management systems. Configure and audit PTO, sick leave, vacation, and other accrual programs to ensure policy compliance and accurate balances. Lead configuration testing, user acceptance testing (UAT), and validation activities for system upgrades, enhancements, and integrations. Monitor and support integrations between workforce management, payroll, HRIS, and third-party systems. Execute large-scale data maintenance activities including labor transfers, employee data loads, pay code updates, scheduling updates, and balance adjustments. Analyze timekeeping and workforce data to identify configuration issues, payroll risks, system inefficiencies, and process improvement opportunities. Support mergers and acquisitions by performing system discovery, configuration assessments, data mapping, testing, and post-implementation stabilization. Partner closely with Payroll, HRIS, HR, IT, Operations, and external vendors to resolve configuration, integration, and compliance issues. Develop and maintain technical documentation, configuration standards, SOPs, audit documentation, and system process maps. Leverage AI, automation, reporting tools, and analytics to improve workforce management processes, auditing, and operational efficiency. What We're Looking For 5+ years of hands-on configuration experience supporting enterprise Time & Attendance systems such as ADP eTime, ADP Workforce Manager, UKG, or Kronos. Deep experience configuring Pay Rules, Work Rules, Accrual Profiles, Schedules, Labor Levels, Pay Codes, Overtime Rules, Union Rules, and Premium Pay Programs. Experience supporting workforce management systems for large employee populations (10,000+ employees preferred). Strong background in testing, system implementations, upgrades, audits, and integrations. Working knowledge of APIs, SFTP/MFT integrations, and workforce-to-payroll data flows. Advanced Excel skills including Pivot Tables, XLOOKUPs, Power Query, and data analysis. Experience supporting SOX controls, audit requirements, and payroll compliance initiatives. Strong analytical, troubleshooting, and problem-solving capabilities. Transportation, logistics, trucking, or multi-site operational workforce experience highly preferred. Familiarity with ADP Workforce products, SharePoint, Copilot, Smartsheet, and workforce analytics tools is a plus. Why Join TFI International? Growing, financially strong transportation and logistics organization. Competitive compensation and benefits. 401(k) and comprehensive insurance offerings. Professional development and training opportunities. Exposure to enterprise-wide projects, acquisitions, and system implementations. Opportunity to play a key role in shaping workforce management processes across a rapidly growing organization. TFI International is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace.