IT Technologist: Social Work Research & Public Service - UTK

The Social Work Office of Research and Public Service (SWORPS) is seeking a service-oriented IT Technologist to provide responsive technology support, device setup, procurement coordination, inventory management, event technology support, documentation, and technology-enabled process improvement. This role is a good fit for someone who enjoys helping people, solving practical problems, improving processes, and supporting technology in a fast-paced, mission-driven environment. The successful candidate is a responsive, service-oriented problem solver who enjoys helping others, communicates clearly with both technical and non-technical colleagues, brings practical solutions, manages competing priorities well, and follows issues through to resolution. SWORPS supports a large, primarily remote workforce, along with onsite operations at the UT Conference Center. The IT Technologist works closely with SWORPS staff, the Budget, Finance and Operations team, the College of Social Work, OIT, vendors, and other University partners to identify needs, resolve issues, recommend improvements, and implement approved technology solutions. This is a grant-funded position and is contingent upon the continued funding of the grant. The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service. UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee’s flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory. The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service. UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone. The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women,” and has been designated as “Best Place for Working Parents” by Forbes Magazine. Apply today and join the Tennessee Volunteer community! The Social Work Office of Research and Public Service (SWORPS) is seeking a service-oriented IT Technologist to provide responsive technology support, device setup, procurement coordination, inventory management, event technology support, documentation, and technology-enabled process improvement. Required Qualifications Education: Associate degree or two additional years of combined education, training and/or experience in the required areas below. Experience: Two years of experience in a computer hardware, software, helpdesk, endpoint support, technology support, systems support, device-management, or related technical environment. Two years of experience providing technology support to end users with varying levels of technical knowledge. Knowledge, Skills, Abilities: Knowledge of Windows and Mac hardware, operating systems, software installation, endpoint setup, peripheral support, and device troubleshooting. Knowledge of basic network connectivity, printer connectivity, user access concepts, Microsoft Active Directory or similar identity-management tools, and Microsoft Intune or similar endpoint-management system. Skill in troubleshooting hardware, software, access, peripheral, and user technology issues. Skill in communicating technical information clearly to users with varying levels of technical knowledge. Ability to work independently, take ownership of problems and projects, manage competing priorities, and follow issues through to resolution. Ability to coordinate with OIT, vendors, central offices, BFO staff, and SWORPS staff to resolve issues and improve technology support. Ability to develop and maintain documentation, procedures, checklists, knowledge articles, SharePoint pages, user guidance, and related technology resources. Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status. Preferred Qualifications Experience: 3–4 years of relevant IT experience Three to four years of experience in a computer hardware, software, endpoint support, helpdesk, systems support, device-management, or technology operations environment. One to two years of experience working in higher education, research, public service, nonprofit, government, or a complex distributed-workforce environment. Experience supporting Microsoft 365, SharePoint, Teams, OneDrive, Microsoft Intune or other endpoint-management tools, ticketing systems, inventory systems, or knowledge-management tools. Experience configuring, enrolling, deploying, and supporting computers, laptops, printers, peripherals, and related equipment. Experience supporting technology purchasing, equipment lifecycle management, vendor coordination, warranty repair, surplus, or inventory processes. Experience developing user-facing procedures, job aids, SharePoint pages, support documentation, reports, dashboards, or process-improvement tools. Experience supporting event, meeting, webinar, livestream, or hybrid meeting technology. Experience troubleshooting hardware, software, connectivity, peripheral, access, endpoint, or device issues. Experience documenting technology issues, resolutions, equipment information, procedures, device information, or related support activity. Knowledge, Skills, Abilities: Knowledge of higher education, research, public service, nonprofit, or complex distributed-workforce technology support needs. Knowledge of University technology policies, procurement practices, inventory requirements, information security expectations, and technology governance standards. Skill in SharePoint, Microsoft 365, ticketing systems, inventory systems, reporting tools, dashboards, knowledge-management tools, endpoint-management tools, or workflow automation. Ability to support meeting, webinar, livestream, hybrid meeting, and event technology. Ability to evaluate technology needs and make recommendations that consider cost, service quality, security, sustainability, user experience, and operational impact. Work Location Location: Knoxville, TN Position requires in person reporting to UT Social Work offices in Knoxville, TN. There is the ability to work from home two days a week after training is completed. Compensation And Benefits UT market range: 09 Anticipated hiring range: Midpoint to 75th percentile of the range Find more information on the UT Market Range structure here Find more information on UT Benefits here Application Instructions Applications will be reviewed as received and interviews can begin as soon as 7 days from posting. Interested Individuals Should Provide The Following Resume Cover Letter About The College/Department/Division The Social Work Office of Research