Tele caller

Company Description G&H Consultancy Pvt. Ltd. is a professional services firm that supports clients with business process solutions and customer engagement services. The company focuses on delivering reliable, efficient, and customer-centric support across various industries. Team members are encouraged to develop strong communication and service skills while working in a structured environment. G&H Consultancy values integrity, performance, and a collaborative approach to achieving client goals. The organization aims to provide a workplace that offers learning opportunities and career growth. Role Description This is a full-time, on-site Tele Caller role based in New Delhi. The Tele Caller will handle outbound and inbound calls to connect with potential and existing clients, provide information about services, and answer basic queries. Daily tasks include maintaining call logs, updating records in the system, and following up with leads to support conversions and appointments. The role involves adhering to call scripts where required, meeting call and performance targets, and escalating complex issues to senior team members when necessary. The Tele Caller will collaborate with colleagues and supervisors to ensure consistent customer experience and achieve team objectives. Qualifications Strong verbal communication skills in English and local languages, with clear and confident telephone etiquette. Ability to handle outbound and inbound calls professionally, including lead follow-up and basic customer support. Basic computer literacy, including data entry, CRM or call management software usage, and maintaining accurate records. Good listening skills, patience, and a customer-oriented mindset to manage different types of callers effectively. Ability to work in a target-driven environment, manage time efficiently, and follow standard operating procedures. Prior experience in telecalling, BPO, or customer service is an advantage but not mandatory. Minimum educational qualification: High school diploma or equivalent; higher education in any discipline is beneficial. DRA preferred