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10Beauty is a robotics startup based in Burlington, MA. We have raised $70M from some of the leading venture and celebrity investors in the country to build the world’s first fully autonomous manicure machine. We have pre-sold our first 1,000 machines to some of the most iconic brands in America, including Ulta Beauty and Nordstrom. As of November 2025, we have launched our first robot at Ulta Beauty in Everett. We are a fast growing 50+ person organization with deep robotics experience. Come join the company who will put 'beauty robotics' on the map! Introduction We are seeking to hire a Technical Support Engineer for Level 1 support at 10Beauty. This person will work directly with field personnel to diagnose, troubleshoot, and resolve issues in the field through remote access tools. You will partner closely with our engineering, product, and customer teams to ensure a seamless support experience and help drive continuous product improvement. This is an ideal opportunity for someone with prior experience supporting hardware or connected devices, a passion for troubleshooting, and a customer-first mindset focused on delivering thoughtful, timely, and high-quality support experiences. What You'll Do Serve as the first point of contact for technical support issues related to deployed robotic systems Diagnose and resolve hardware, software, networking, and connectivity issues remotely Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote support tools Escalate complex technical issues to Level 2 support or engineering teams when necessary Document issues, root causes, resolutions, and recurring trends within ticketing systems Monitor system health alerts and proactively respond to operational issues Partner cross-functionally with Engineering, Product, Operations, and Field Service teams to improve support processes and product reliability Contribute to internal knowledge base documentation and troubleshooting guides Help identify patterns in support requests and provide feedback to improve product performance and user experience Participate in weekend support coverage as part of the regular schedule (Wednesday-Sunday on retail hours) What You Have 3+ years of experience in technical support, support engineering, technical operations, or customer-facing engineering roles within a hardware, robotics, IoT, embedded systems, or connected device environment Proven ability to diagnose and troubleshoot both hardware and software issues in real-world production environments Experience working with ticketing systems and remote support tools Comfortable analyzing logs, system behavior, and technical error reports Familiarity with Linux, networking fundamentals, APIs, or scripting languages is a plus Strong verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users Highly organized with strong attention to detail and follow-through Self-starter mentality with the ability to operate effectively in a fast-paced startup environment Willingness to work a Wednesday–Sunday schedule on retail hours At 10Beauty, we consider a wide-range of factors when determining compensation, based on individual qualifications, skills, and experience. Equity and benefits are included for all full-time employees. If you believe you can contribute to our team, we invite you to apply. We appreciate diversity and welcome those who can bring fresh perspectives and skills to our team. Salary Range $100,000 - $115,000 USD We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status . Thank you for considering 10Beauty!
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.