Billing & Collections Analyst

Liberty Mutual Surety has an excellent opportunity in Santiago de Chile for a Billing and Collections Analyst. In this role, you will perform customer accounting activities by analyzing and reconciling customer accounts, as well as providing superior customer service to our agents and brokers. Liberty Mutual Surety, a business unit of Liberty Mutual Insurance, is the world’s largest globally Surety, including in the United States. Conducting business worldwide through fronting relationships and Liberty-owned subsidiaries, we provide bonds in over 60 countries for construction firms, manufacturers and suppliers, and commercial enterprises on an account and transactional basis. We are committed to building mutually profitable relationships by providing smart business solutions, ease of doing business, and consistent, responsive service. Liberty Mutual Surety is dedicated to the communities we serve and highly values a diverse workforce in more than 18 countries. Job Responsibilities Monitor daily AR aging; prioritize and execute collection actions. Contact customers (phone/email), secure payments and document outcomes. Apply cash receipts. Investigate and resolve invoice disputes; coordinate with Underwriting/Finance. Support month end AR reconciliations and ad hoc reporting. Provide exceptional customer service by communicating via telephone and writing with internal and external customers. Analyze and reconcile agent/broker accounts. Ensure all transactions are documented in the appropriate system. Contact internal and external customers regarding outstanding premiums. Build rapport with agents/brokers and internal departments. Actively listen to customers' requests and inquiries and find solutions. Input data and maintain logs for recording and tracking transactions. Monitor and ensure compliance with policy and procedures; identify trends in activities and outcomes. Ensure that accounts are balanced and reconciled. Perform cash applications, cash disbursements processes and reconcile unapplied/short payments and transactions, ensuring accuracy of data assigned. Understand the regulatory requirements for Billing and Collections for Chile. Participate in and/or lead special projects as requested. Preparation, Training and Experience College Degree in Business or Accounting. Minimum of 3+ years working in an accounting role, with a preference of Accounts Receivable. Will also consider Accounts Payable or other transactional accounting experience. Excellent customer service skills and experience. Strong math skills with knowledge of general accounting principles. Fluency or good working proficiency in both English and Spanish are mandatory. Must have superior written and verbal communication skills, and able to communicate clearly and effectively with internal and external customers. Ability to identify and resolve issues and present information in a clear manner. Proficiency with MS Office experience with demonstrated knowledge working with spreadsheets (Excel). Previous Financial Application System experience preferred. High attention to detail with exceptional level of accuracy. Possess strong critical thinking skills and able to think outside the box.