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Technical Support: Provide advanced (L2/L3) support, troubleshoot issues, resolve bugs. System Management: Perform MAWM configuration for bug fixes and performance tuning , and ensure alignment with business needs, handling updates, patches, and upgrades. Process Improvement: Develop automated solutions, optimize workflows (picking, packing, etc.), and identify enhancements. Cross-Functional Collaboration: Work with IT, infrastructure, ERP (e.g., SAP), and warehouse operations teams. Vendor Liaison : Collaborate with Manhattan CSO organization on issue resolution, platform capabilities and enhancements. Adhere and align to IT Change Management and Governance Process