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Compensation Disclaimer Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations. Department: IT - SRMC Support FTE: 1.00 Full Time Shift: Days Position Summary: Provide PC workstation support to the computer user population. Assume responsibility for the installation and correction of hardware and software problems at the end-user level. Ensures adherence to Hospital and Departmental Policies and Procedures. No patient care assignment. Detailed Responsibilities: STANDARDIZATION - Participate in the Hospitals hardware and software standardization efforts as appropriate and assigned INSTALLATION - Responsible for the installation and implementation of PC and Workstation systems as they pertain to PC's ASSIST - Assist PC and Workstation users with hardware/software and network problems as they pertain to PC's ASSIST - Responsible for assisting in the implementation of the client side of PC Client/Server applications DOCUMENT - Prepare documentation for computer programs modified and developed ASSEMBLE - Ability to completely disassemble and reassemble PC hardware with minimal assistance ASSIST - Provide assistance to IT Analysts in finding suitable resolutions to hardware and software problems MAINTENANCE - Assist in the care and maintenance of department facilities, equipment, and supplies DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops Qualifications Education: Essential: Vocational or Technical Nonessential: Bachelor's Degree Essential: Education specialization: Related - Post High School Nonessential: Related Discipline Experience: Essential: Computer science, electronics or related field 2 years directly related experience Nonessential: 3 years directly related experience Credentials: Essential: Not Applicable/Not Required Physical Conditions: Heavy Work: Exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects or people. Physical Demand requirements are in excess of those for Medium Work. Essential: Working conditions: Minor Hazard - physical risks, dirt, dust, fumes, noise Tuberculosis testing is completed upon hire and additionally as required