Desktop Support

Position Summary We are seeking a hands-on IT Support Technician responsible for endpoint deployment, infrastructure support, hardware lifecycle management, and service ticket resolution. This role supports workstation environments, infrastructure systems, and enterprise software deployments while ensuring timely service delivery and user satisfaction. 🖥️ Endpoint & Hardware Support Install, maintain, and troubleshoot desktops, laptops, printers, and mobile devices. Perform parts replacement, system upgrades, and asset repairs. Image and deploy workstations and mobile devices. Manage device lifecycle from provisioning to decommissioning. Skills Tags: Desktop Support, Laptop Support, Printer Support, Mobile Device Support, Hardware Troubleshooting, Device Imaging, Endpoint Deployment, Break/Fix Support 💻 Operating Systems & Software Deployment Test, plan, and supervise deployment of new operating systems. Deploy vendor patches, commercial software releases, and updates. Install, configure, and maintain enterprise applications. Skills Tags: OS Deployment, Patch Management, Software Deployment, Windows Administration, System Upgrades, Application Installation 🎫 IT Service Management (ITSM) Manage and resolve incidents and service requests in ServiceNow. Ensure timely ticket updates and resolution in alignment with SLAs. Escalate complex issues appropriately. Skills Tags: ServiceNow, ITSM, Incident Management, Ticketing Systems, SLA Compliance, Service Delivery 📦 Asset & Inventory Management Track hardware inventory and manage asset records. Handle IT shipping, receiving, and dispatch of devices to end users. Resolve hardware asset discrepancies and lifecycle issues. Skills Tags: IT Asset Management, Inventory Control, Hardware Lifecycle Management, Shipping & Receiving, Device Provisioning 🤝 Professional Competencies Self-starter with strong adaptability in dynamic environments. Effective collaboration across varying management styles. Strong troubleshooting and analytical skills. Ability to manage multiple priorities in a fast-paced setting. Skills Tags: Adaptability, Problem Solving, Cross-Functional Collaboration, Time Management, Self-Motivated