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Head of Digital Trade & Customer Service IDLC Securities Limited Job Context Lead and oversee branch operations, client servicing, compliance, complaint management, and digital service transformation across the organization's branch network, ensuring operational excellence, regulatory compliance, high-quality customer experience, and efficient adoption of digital trading services. Job Responsibilities: Strategic & Leadership Lead, supervise, and develop branch service teams; set performance standards and KPIs for branch officers. Define and implement policies/SOPs for account management, transaction processing, and client servicing across branches. Drive digital transformation initiatives — expanding online trading adoption, e-KYC, and automation of manual workflows. Monitor online trading platform performance and client support quality; liaise with IT for system-level issue resolution. Own the complaint management framework across branch and digital channels; ensure SLA adherence and root-cause resolution. Analyze complaint/service trends to recommend systemic improvements. Compliance & Risk Ensure branch-wide KYC compliance (legacy and ongoing) per BSEC and regulatory requirements. Own regulatory and internal compliance monitoring/reporting; act as key liaison during audits and regulatory inspections. Job Requirements Education: Bachelor / Master's Degree in Business Studies / Accounting/ Finance/ Marketing Experience: At least 3 years' experience in customer experience, call center or any related field Experience in Customer Service Management in Banks/NBFI will be given preference Competencies: Understanding on Bangladesh Capital Market Rules and Regulations Understanding of Customer Service Management system Candidate should be energetic, hardworking & enthusiastic with good interpersonal skills Capable enough to operate MS Excel, MS Word, MS Power Point at advance level in updated operating system No. of Vacancies: 01 Designation: Senior Officer/ Senior Executive Officer Salary: Negotiable Job Nature: Full-time Job Location: Dhaka Deadline: August 31, 2026
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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