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ServiceNow Developer

Insight Global · Chicago, IL

📅 19/08/2026
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*This is a permanent, full-time, W2 opportunity. *HYBRID IN CHICAGO Job Description: Insight Global is seeking a ServiceNow Developer for a top insurance and employee benefits client. This candidate will join a growing ServiceNow Platform Team responsible for building and enhancing enterprise ServiceNow capabilities across ITSM, ITOM, Asset Management, and automation initiatives. The ideal candidate will combine strong development expertise with integration experience and a passion for modern platform technologies, including AI-powered ServiceNow solutions. This is an excellent opportunity to work on large-scale ServiceNow initiatives, develop innovative solutions, and help drive digital transformation across a complex enterprise environment. Must-Haves: 5+ years of hands-on ServiceNow Development experience Strong experience with ITSM, ITOM, and HAM modules ServiceNow platform configuration and customization expertise Advanced JavaScript development skills Experience with Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer IntegrationHub experience REST and SOAP API development experience Scoped Application Development experience Strong understanding of ServiceNow architecture and best practices Experience gathering technical and business requirements Excellent troubleshooting and problem-solving skills Bachelor's degree Plusses: ServiceNow CAD Certification ServiceNow CSA Certification ServiceNow CIS Certification ITIL v4 Certification Automated Test Framework (ATF) experience CSDM experience ServiceNow Now Assist experience AI-assisted development experience Virtual Agent development experience Predictive Intelligence experience Middleware integration experience Day-to-Day: Configure and customize ServiceNow platform modules Develop server-side and client-side JavaScript solutions Build and maintain integrations through IntegrationHub and APIs Design and develop ServiceNow workflows, forms, business rules, and automations Support multiple ServiceNow environments and instances Develop scoped applications and custom platform enhancements Gather requirements from stakeholders and translate into technical solutions Perform testing, quality assurance, and deployment activities Support platform security, ACLs, and compliance requirements Create technical documentation and knowledge articles Leverage Now Assist, Build Agent, and AI-powered ServiceNow capabilities Troubleshoot platform issues and optimize performance Collaborate with business analysts, QA teams, administrators, and vendors
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