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Retail Account Customer Service Associate

Metacom Careers · Quezon City, National Capital Region, Philippines

🌐 Remote📅 19/08/2026
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We are looking for a Customer Service Representative (CSR) to join our Retail International Voice Account . The successful candidate will assist international customers by handling inquiries, resolving concerns, processing requests, and providing a positive customer experience. Key Responsibilities Handle inbound voice calls from international retail customers. Assist customers with product, order, account, billing, and service-related concerns. Provide accurate information and appropriate solutions based on customer needs. Resolve customer issues professionally and efficiently. Document customer interactions and update account information accurately. Follow company policies, procedures, and quality standards. Meet established customer service, quality, and productivity targets. Maintain a professional and customer-focused approach during every interaction. Qualifications High School Graduate or Senior High School Graduate At least 6 months of customer-facing experience Strong verbal and written English communication skills Comfortable handling voice interactions with international customers Customer-oriented with good problem-solving skills Willing to work onsite Willing to work on a shifting schedule BPO/customer service experience is an advantage
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For people searching Customer Service

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