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Job Description Lead the Platform Enablement and User Support function for the Microsoft Data & Analytics ecosystem, providing L2 support, user enablement, incident resolution, service request fulfillment, problem management, and operational governance. Experience 10+ years in Production Support / AMS / Managed Services 5+ years supporting Microsoft Data & Analytics platforms Strong ITIL/ITSM experience Healthcare experience preferred Key Responsibilities Lead L1/L1.5/L2 support operations Manage incidents, service requests, problem tickets, and change requests Provide support for Power BI, Microsoft Fabric, Power Platform, Copilot Studio, and Azure services Coordinate user onboarding, access provisioning, and license management Develop and maintain Knowledge Base articles, SOPs, runbooks, and training materials Drive root cause analysis and problem management activities Support SLA compliance, operational reporting, and service reviews Collaborate with platform administration and engineering teams for complex technical issues Mentor junior support engineers Required Technical Skills Power BI Administration Microsoft Fabric Power Platform (Power Apps, Power Automate, Dataverse) Copilot Studio Azure Fundamentals ServiceNow Azure AD / Entra ID Data Gateway Administration SQL Preferred Certifications ITIL Foundation / Managing Professional Microsoft Fabric Analytics Engineer Microsoft Power Platform Administrator Azure Administrator Associate