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Role Description: This is a entry level , full-time, on-site role for a Shared Services Specialist/Customer Service Specialist who will be assigned in various offices in Eastwood, Quezon City or McKinley Hill, Taguig City. The Shared Services Specialist is responsible for responding to customer interactions and resolve actionable issues within the allotted time frame depending on the issue. Key Responsibilities: Serve as the contact for client interactions, addressing inquiries and concerns. Handle client inquiries and concerns effectively and efficiently. Collaborate with various departments to ensure client concerns are addressed promptly. Provide clients with timely updates and feedback regarding the status of their inquiries. Answer calls and emails in a promptly manner. Maintain and update monitoring reports. Prepare ticket reference number in all transactions received. Perform other duties that may be assigned from time to time. Qualifications: A graduate with a Bachelor's Degree of any 4-year course. At least 6 months of work experience in the customer service industry/BPO experience is a plus. Familiarity with CRMs. Excellent communication skills and interpersonal skills. Strong willingness to work on a midshift schedule (2PM - 12AM), weekends, and/or holidays. Willing to be assigned in Eastwood City/McKinley Hill, Taguig.
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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