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We are seeking a BMC Helix Administrator to support, maintain, and optimize our BMC Helix ITSM environment. This individual will work closely with IT teams and business stakeholders to administer the platform, troubleshoot issues, implement enhancements, and ensure system reliability and performance. Responsibilities Administer and support the BMC Helix ITSM platform, including Incident, Change, Problem, and Service Request Management. Configure workflows, forms, notifications, assignments, and service catalogs. Troubleshoot application, integration, and performance issues. Manage user access, security roles, and system configurations. Support upgrades, patches, testing, and deployment activities. Develop reports, dashboards, and operational metrics. Document processes, configurations, and best practices. Partner with business and technical teams to identify and implement platform improvements. Requirements 3+ years of BMC Helix or Remedy administration experience. Experience configuring and supporting ITSM modules. Knowledge of ITIL processes and service management best practices. Experience with integrations, APIs, and data management. Strong troubleshooting, documentation, and communication skills. Ability to work independently in a fast-paced environment. Preferred BMC Helix certifications. Experience with Digital Workplace, Discovery, CMDB, or Helix integrations. Experience supporting cloud-hosted Helix environments.