Account Manager

Account Manager – MSP | Fully Remote | $100k + Super About the Role Managed Service Provider is looking for an Account Manager to own and grow a portfolio of existing SME and mid-market clients. This is a retention- and growth-focused role, you'll be the primary point of contact for a book of clients, identifying upsell opportunities, resolving escalations and building the kind of relationships that keep clients long-term. Fully remote, servicing clients across Australia. What You'll Do Own a portfolio of existing MSP clients as their primary relationship contact Conduct regular account reviews and identify opportunities to expand services Work closely with technical/service delivery teams to ensure client satisfaction and SLA performance Manage renewals and contract negotiations Act as escalation point for client issues, coordinating internally to resolve them Track account health, pipeline, and forecasting in CRM What We're Looking For Experience in account management, client success, or a similar client-facing role within an IT services or MSP environment OR SDR/BDR experience with a genuine interest in moving into a full-cycle account management role Strong communication and relationship-building skills Comfortable managing competing priorities across a client portfolio Self-motivated and effective working remotely What's on Offer $100,000 + superannuation Fully remote role