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Desktop Support III Location: St. Joseph, MO - 64506 Duration: Contract till June 2028 with possibility to extend Shift: 1st Shift, Monday-Friday Job Description: Description: PV Systems Temp Support Duties · Hours 8 AM -5 PM Responsibilities during RFP project · Responsible for running routine reports and queries from the GPV database tables using SQL when needed · Support computerized system validation testing · Responsible for PV systems Product Dictionary entries and routine maintenance in databases · Product Dictionary updates and new entries · Product Family maintenance · Product Line updates · Responsible for triage tickets for system support · 1st line of support for PV System tickets · Support new user set up in PV Systems · PV Systems set up · Curricula assignments · Mailbox maintenance · Supporting initial login for new users · Support Training coordination for PV User community · New User trainings · Support communication to PV System User community · Front line to User community for system support · Support PV system monitoring and liaise with IT / Vendor to resolve system issues · Case Type Changes? · Product Family verifications? · Supports review of PV Documentation · Support PV Documentation organization and archiving · Supports dashboard maintenance and monitoring · All other duties assigned by Leadership Skills · Experience with GxP computerized systems · Experience with SQL · Well organized; ability to prioritize assigned tasks · Experience working within a team environment · Experience with customer service Education · IT or Business Degree (Associate or Bachelors) · Preferred: Experience with global systems and users