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Responsibilities: Laptop deployments and migrations End-user setup and support Hardware troubleshooting and break/fix activities Peripheral support (monitors, docks, printers, phones) User communications and scheduling Coordination with Service Desk, Infrastructure, and project teams General deskside support activities throughout the migration effort Preferred Qualifications: 3+ years of hands-on Deskside Support experience Experience supporting enterprise Windows environments Strong customer service and communication skills Experience with laptop refreshes, hardware deployments, and user migrations Familiarity with Active Directory, Microsoft 365, and ServiceNow is preferred