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Back of House (BOH) Support Engineer – Crunchtime Experience: 5+ Years Location: Hybrid – Atlanta, GA Job Summary We are seeking a Back of House (BOH) Support Engineer with mandatory hands-on experience supporting Crunchtime in enterprise restaurant environments. The role will focus on production support, incident management, application troubleshooting, POS integrations, inventory and labor systems, and restaurant operations technology within QSR environments. Key Responsibilities Provide L2/L3 production support for Crunchtime Inventory, Labor, Operations, and Reporting modules . Troubleshoot application, data synchronization, inventory, labor, reporting, and restaurant operations issues. Perform Root Cause Analysis (RCA) and drive permanent resolution of recurring incidents. Support integrations between Crunchtime, POS systems, delivery aggregators, reporting platforms, and third-party applications. Monitor application health, review logs, and proactively identify operational issues. Work closely with restaurant operations teams, vendors, and engineering teams to resolve critical incidents. Support software deployments, upgrades, UAT activities, and production releases. Manage incidents, service requests, and problem tickets while meeting SLA commitments. Troubleshoot restaurant technology hardware including printers, tablets, controllers, and networking components. Analyze data and application issues using SQL, logs, and diagnostic tools. Required Skills Mandatory experience supporting Crunchtime applications in a production environment. 5+ years of experience in QSR or restaurant technology support. Strong understanding of Inventory Management, Labor Management, Restaurant Operations, and Reporting. Experience supporting POS systems and restaurant technology integrations. Strong incident management, troubleshooting, and RCA skills. Experience with ServiceNow or similar ITSM tools. SQL knowledge for data validation and troubleshooting. Experience with log analysis, network diagnostics, and production support. Strong communication and stakeholder management skills. Preferred Skills Experience supporting KFC, Inspire Brands, Yum!, or similar restaurant environments. Knowledge of Wireshark, Putty, Windows administration, and network troubleshooting. Exposure to Android/iOS device support. Experience with Power BI, Tableau, and restaurant reporting platforms. Note: Candidates without hands-on Crunchtime support experience will not be considered. Will wait for your response. Vishnu Singh Email : vishnu@datumtg.com
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.