Account Manager

Position: Manager of Key Accounts (Bilingual: English & French) - 4 Positions Location: Calgary, AB | Anjou, QC | Brampton, ON | Kitchener, ON (Hybrid -Monday to Thursday in office & Friday at home) Job Type: Permanent/Direct Hire Ideal Candidate: 825k book of business M&I – oil and gas – hospital – small public sector RFP – defense prison parks – metro and Canadian tire Must be Bilingual : English & French Extreme time management – problem solving – admin – billing issues – tickets – Canada wide – service issues with dispatch – resigns Building an RFP Customer facing – speaking to customers Experience working with enterprise level business Not in person – local travel maybe required for client visits based on location No commissions – AIP of 15% This is an onsite position (work from home on Fridays) in any of the following locations: Calgary, AB | Anjou, QC | Brampton, ON | Kitchener, ON The ideal candidate is bilingual (English & French) with experience as an Account Executive on enterprise level business. This is a customer facing role with a focus on retention and growth. I. Job Summary Generates revenue growth by utilizing a consultative selling approach in the retention of current major WM accounts. Manages existing business relationships in order to achieve budgeted sales goals by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing contract agreements from previously non-contracted customers. II. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. Serve as the primary point of contact for assigned Key Accounts across Healthcare, Oil & Gas, Defense, Small Public Sector, Municipal, and Large Retail/Grocery segments and other segments, primarily operating within RFP/RFQ and contract-driven environments. Manage the end-to-end RFP/RFQ process, including reviewing requirements, coordinating internal stakeholders (Sales, Operations, Dispatch, Pricing, Legal, Sustainability), facilitating internal working sessions autonomously, and submitting compliant, accurate responses. Partner closely with Legal to review contract terms, exceptions, and compliance requirements. Maintain strong administrative ownership of assigned accounts, including: Managing contracts, renewals, pricing, and service details Booking meetings and coordinating internal and customer-facing sessions Resolving service issues, billing discrepancies, and system errors Utilize Employee Console, MAS, Salesforce, and Elements to maintain accurate customer records, track contracts and renewals, document interactions, and support internal reporting. Act as a key internal coordinator, building effective working relationships with Operations, Dispatch, Sales Managers, and support teams across Canada to ensure service delivery aligns with contractual commitments. Identify opportunities to optimize and grow internal portfolios, including service efficiencies, renewal strategies, and recommendations aligned with sustainability initiatives. Communicate regularly with customers via phone, email, and virtual meetings; attend on-site visits infrequently, as required. IV. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. A. Education and Experience Education: Bachelor's Degree (accredited) in Sales, Marketing, Business Administration or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience. Experience: 2+ years of relationship management experience in environmental, waste or related service industry (in addition to education requirement). C. Other Knowledge, Skills or Abilities: RFP/RFQ-driven and compliance-based customer environments, including public sector, healthcare, and regulated industries Contract management, renewals, and service-level obligations Internal operational workflows across Operations, Dispatch, Billing, and Sales support Internal systems: Employee Console, MAS, Salesforce, and Elements Strong administrative, organizational, and time-management skills Clear written and verbal communication for proposals, documentation, and customer correspondence Proficiency in Excel and PowerPoint for analysis and presentations Ability to succeed in a process-driven, non-relationship-based environment Ability to manage high volumes of detailed, transactional work accurately Ability to work independently with consistent follow-through Bilingual (French & English) - For Quebec Applicants: We require a bilingual speaking program manager because this role requires frequent interactions and communications with employees, customers and others who are located outside of Quebec.